News
Our team is committed to keeping you informed and up-to-date on all the latest news that matters to you. From industry developments to regulations and trends, we've got you covered. Click on each section to learn more.
May 2025 News
Our goal is to ensure your office’s claims are processed as quickly and accurately as possible. To help, watch our latest videos for tips to ensure your claims are submitted properly, efficiently processed, and paid in a timely manner.
Delta Dental of Illinois can process electronic claims twice as fast as paper claims, helping you get paid quicker. Plus, going paperless is an eco-friendly choice!
You can find more of our video tutorials in the Dentist Connection Video Library where you can also learn how to easily access patient information, claims status, and more through the online Dentist Connection.
Delta Dental of Illinois is committed to improving the oral health and well-being of our communities. This commitment starts with our employees and extends to our grantmaking, educational program delivery and training, dental school partnerships, and community support. By expanding access to care, funding facilities, training for dentists, and providing education for local communities, we help build healthier communities.
Our 2024 Corporate Social Responsibility SMILE Report showcases the collective efforts of Delta Dental of Illinois, Delta Dental of Illinois Foundation, and our like-minded partners in advancing oral care and ensuring that all Illinoisans, receive the healthcare and education they need. In 2024, we invested nearly $3 million to support oral health education, expand access to quality care, and assist organizations across the state in improving oral health, positively impacting more than 140,000 Illinoisans. Nationally, Delta Dental member companies impact the lives of more than 16 million Americans through their community and philanthropic efforts.
Through innovative programs and partnerships, we strive to expand access to oral health care, ensuring healthier outcomes for all. Some of these partnerships include:
Hispanic Dental Association Foundation (HDAF): Delta Dental of Illinois Foundation donated $50,000 to HDAF to award scholarships to six dental students and three dental hygiene students for demonstrating exceptional leadership, community service, and dedication to serving the Hispanic community.
Mission of Mercy: Delta Dental of Illinois Foundation sponsored the Illinois State Dental Society Foundation’s Mission of Mercy event in Peoria, where 1,306 patients received free dental care totaling $1.6 million – with the support of 1,000 dedicated volunteers.
Advocate Illinois Masonic Dental Center: Delta Dental of Illinois Foundation in partnership with Illinois Children’s Healthcare Foundation supported the new Advocate Illinois Masonic Dental Center in Chicago’s Lakeview neighborhood. This state-of-the-art dental center offers vital oral health care to children and adults with special health care needs while offering advanced training opportunities for general practice and dental anesthesiology residents.
Discover the impact of our efforts and more of our initiatives in our 2024 Corporate Social Responsibility SMILE Report.
Crown claims are often denied due to missing documentation or lack of clinical justification. Our article outlines exactly what’s needed to avoid delays, like including diagnostic X-rays, narrative details, and specific dates.
Sign up now for our 2025 CPR courses through Dental Workforce Academy (DWA)! With DWA, we offer value-added services for our Illinois network dentists and their dental office staff, including free courses, CPR certification, and additional oral health resources to help network dentists and their staff meet CE requirements and more importantly, grow and retain staff.
The State of Illinois requires Basic Life Support (BLS) certification for all Illinois dentists, so we’ve partnered with Edward Elmhurst Health to offer a series of CPR certification classes in 2025 for network dentists and their dental staff in Illinois.
Don't miss out on CPR classes for 2025
- The 4-hour course qualifies for 4 CE credits.
- The cost for Delta Dental network dentists will be waived at registration compliments of Delta Dental of Illinois.
- Office staff attending will receive a discounted rate of $50.00 per person.
Register today and be sure to check back regularly for more classes throughout the year.
Grow Your Practice With the DeltaCare Managed Care Network
Are you interested in growing your patient base?
By answering the questions below, you can determine when it's necessary to seek patient growth assistance beyond your practice.
- Do you have open chair time?
- Are you tired of cancelations leaving large gaps in your schedule?
- Are you new to an area that you’d like to become more visible in?
- Have you recently hired a new associate whose schedule needs filling?
- Are you a new graduate just starting out?
Our DeltaCare managed care network could be a great way to add patients. Members enrolled in DeltaCare must pick a facility for them and their covered family members, and there are over two million covered members looking for a DeltaCare dentist. With a network of dentists spanning over 87,500 locations nationwide, we are confident it can bring results to your practice too.
We have various ways to assist you with this program to ensure a profitable experience.
- An immediate patient base.
- Offices are strategically placed to ensure their success.
- Office training is provided to warrant a positive experience.
- Generous specialty referral listing for your referral needs.
- Added supplements for various procedures.
- Reimbursement of $4.00 for utilization submitted.
- A dependable capitation payment issued monthly.
- Annual analysis provided to evaluate facility production.
If you are interested in learning how the DeltaCare managed care network could work for your office, please fill out the DeltaCare profile and email it to Lynne Williams at lwilliams@deltadentalil.com.
We look forward to hearing from you.
Best Times to Contact Us:
We continually strive to enhance our customer service to support our network dentists better. Here are some important updates and tips for reaching us and using our services efficiently.
Phone Support:
Monday and Tuesday are the highest volume days, and at times, there may be delays reaching a live agent. Wednesday, Thursday and Friday in general are the best days to call to reach a live agent more quickly.
Contact us form:
We have a contact form where you can submit your questions and information to our Customer Service team. We will respond within 1-2 business days to ensure you receive the answers you need. Fill out the form here to reach our Customer Service team.
Self-Serve Options:
Our self-serve options provide an excellent way for you and your staff to quickly find what you need, when you need it to continue serving your patients.
Interactive Voice Response (IVR) options:
We’ve updated our IVR options for easy navigation during your call.
- Benefits on Demand (press 1)
- Claim Inquiry (press 2)
- For Appeals, press 1
- For Pre-Treatment Estimates, press 2
- For the payor ID or mailing address, press 3
- For questions on an Explanation of Payment or if you have a claim number, press 4
- For questions on a payment or check, press 5
- Verify Enrollment (press 3)
- Dentist Portal or Registration Help (press 4)
- For anything else (press 0)
Online:
For Delta Dental of Illinois group members (those who get dental benefits through their employer/group) you can login or register for Dentist Connection to:
To access online information for Delta Dental of Illinois individual members (those who purchase dental benefits directly from Delta Dental of Illinois or the Illinois marketplace) visit https://my.deltadentalcoversme.com/provider.
You use your same login credentials for the Dentist Connection portal on deltadentalil.com as you do for the DeltaDentalCoversMe.com portal. And the same login works for all Delta Dental member companies secure portals on their websites.