System Upgrade for Brokers
We upgraded our benefits administration system and technology solutions in June. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Thank you for your continued patience and partnership as we optimize our system.
How will this impact you and your group clients?
To support a smooth transition, portal information and related system features are being introduced in phases. The first phase is providing access to the employer portal, which is available now. While functionality will continue to expand, some features may be limited at this time for your group clients as we complete the next phases of the transition.
Commission payments are continuing to be processed as expected. Statements are now available for those enrolled in EFT, with payments expected to be delivered tomorrow. Printed checks, along with corresponding statements, are scheduled to be mailed by early next week.
We are actively working to ensure our system upgrade is optimized to deliver the best possible experience. Claims are being released in a phased approach and expected to ramp up in subsequent phases as we continue to optimize system performance. Eligibility requests that were received during the transition are actively being processed. Your group clients can contact their account manager if they need access to historical billing. Due to increased volume, response times may be longer than usual for your group clients, and our goal is to respond to their requests within 24-48 hours. Learn more about what changed for your group clients.
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We will keep you updated when the broker portal is available to new users.
General
- Dashboard Overview
- How to Look up a Group
- How to Request Access to a Group
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Delta Dental of Illinois Upgrade FAQs for Brokers
- When is Delta Dental of Illinois' system upgrade occurring?
We are currently updating our benefits administration system. Additional communications, resources and assistance are available on this page to help answer any questions you may have. Our team is actively working to make sure this is a seamless experience for you.
- What is changing?
Many of our changes will be behind the scenes affecting our administrative processes, but you will notice a number of changes including:
- A new broker portal! You will be able to view upcoming renewals, view group data and eligibility (if you have your group's permission), access commission statements and more!
- Changes to the look and format of commission statements and other correspondence materials from Delta Dental of Illinois.
- What is changing for my group clients?
Many of our changes will be behind the scenes affecting our administrative processes, but your group clients will notice a number of changes including:
- A new look, enhanced functionality and better user experience on their online employer portal account. They can still manage benefits, enroll and update employees, access and print ID cards, generate eligibility reports and view and download bills, with the added benefit of making real‑time bill updates.
- New portal URL – make sure your group clients update their bookmarks!
- Changes to the look and format of bills and other correspondence materials available in the employer portal or from Delta Dental of Illinois.
- Your clients’ group number (also referred to as the top account number) has 11 digits and will begin with six zeros, e.g. 00000012345. How we structure their account is changed so you and your group clients may see some other new account numbers on documents, or in the portal, called sub accounts and sub sub accounts. Learn more about the updated account structure.
- Existing active employer portal super users should have received new usernames and passwords. If they don't have an active employer portal account(meaning they haven't accessed the account in the past 12 months), they will need to re-register for the employer portal, if they are a group administrator.
Visit our Employer Upgrade webpage to learn more.
- Will I still be able to access my group client's information in the employer portal?
No. You’ll be able to access your group clients’ information in the new broker portal, provided you have the appropriate group authorization and business associate agreement on file.
- Will this impact my individual clients?
No, nothing is changing for your individual clients, and this upgrade will not impact them.
- What will not be changing?
Our sales team phone numbers and emails. You will still be able to reach your sales executive with the same phone number and email you have been using.
- Will data be secure?
Yes, all security and privacy for your and you group client’s information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our technology upgrade will continue to offer more features to safeguard your information.
- How can I get more information?
You can expect to hear from us with regular updates. In the meantime, you can contact your sales executive with any questions. You can also visit this webpage at any time for the most up-to-date information on this upgrade.
- Will my commission statement look different?
Yes. Delta Dental of Illinois has updated the look and format of commission statements. While commission statements look different, they will still have all the information you need. Learn more