System Upgrade for Brokers
Thank you for your continued patience and understanding as we continue to stabilize and refine our new platform. During this time, you may experience longer-than-usual response times as we work through an increased volume of inquiries. We remain committed to making ongoing improvements to system performance, functionality, and service reliability to provide the best experience for you and your group clients.
What's changed for your group clients?
Learn more about what changed for your group clients.
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General
- Dashboard Overview
- How to Look up a Group
- How to Request Access to a Group
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Online Quoting
- Generating a Quote
- Edit or Clone a Quote
- Quote to Covered
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Delta Dental of Illinois Upgrade FAQs for Brokers
- What has changed?
Many of our changes are behind the scenes affecting our administrative processes, but you will notice a number of changes including:
- A new broker portal! You are able to view upcoming renewals, view group data and eligibility (if you have your group's permission), access commission statements and more!
- Changes to the look and format of commission statements and other correspondence materials from Delta Dental of Illinois.
- What has changed for my group clients?
Many of our changes are behind the scenes affecting our administrative processes, but your group clients will notice a number of changes including:
- A new look, enhanced functionality and better user experience on their online employer portal account. They can still manage benefits, enroll and update employees, access and print ID cards, generate eligibility reports and view and download bills, with the added benefit of making real‑time bill updates.
- New portal URL – make sure your group clients update their bookmarks!
- Changes to the look and format of bills and other correspondence materials available in the employer portal or from Delta Dental of Illinois.
- Your clients’ group number (also referred to as the top account number) has 11 digits and begins with six zeros, e.g. 00000012345. How we structure their account is changed so you and your group clients may see some other new account numbers on documents, or in the portal, called sub accounts and sub sub accounts. Learn more about the updated account structure.
- Existing active employer portal super users should have received new usernames and passwords. If they don't have an active employer portal account(meaning they haven't accessed the account in the past 12 months), they will need to re-register for the employer portal, if they are a group administrator.
Visit our Employer Upgrade webpage to learn more.
- Am I still be able to access my group client's information in the employer portal?
No. You can access your group clients’ information in the new broker portal, provided you have the appropriate group authorization and business associate agreement on file.
- Will this impact my individual clients?
No, nothing is changing for your individual clients, and this upgrade will not impact them.
- What has not changed?
Our sales team phone numbers and emails. You are still able to reach your sales executive with the same phone number and email you have been using.
- Is our data secure?
Yes, all security and privacy for your and you group client’s information is always prioritized by Delta Dental of Illinois. This upgrade allows us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our technology upgrade continues to offer more features to safeguard your information.
- How can I get more information?
You can expect to hear from us with regular updates. In the meantime, you can contact your sales executive with any questions. You can also visit this webpage at any time for the most up-to-date information on this upgrade.
- Does my commission statement look different?
Yes. Delta Dental of Illinois has updated the look and format of commission statements. While commission statements look different, they still have all the information you need. Learn more