System Upgrade for Employers
Thank you for your continued patience and understanding as we continue to stabilize and refine our new platform. During this time, you may experience longer-than-usual response times as we work through an increased volume of inquiries. We remain committed to making ongoing improvements to system performance, functionality, and service reliability to provide the best experience for you and your employees.
What's changed for my employees/members?
Learn more and and be sure to share this information with your employees/members.
Educational Materials & Videos | View All>
General
- Dashboard Overview
- Benefits Tab
- Accessing Employee ID Cards
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Billing
- Setting Up ACH Payment Online - Fully Insured
- Accessing Bills Online - Fully Insured
- Accessing Bills Online - ASC
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Delta Dental of Illinois Upgrade FAQs for Groups
- What has changed?
Many of our changes are be behind the scenes affecting our administrative processes, but you may notice a number of changes including:
- A new look, enhanced functionality and better user experience on your online employer portal account.
- Changes to the look and format of bills and other correspondence materials available in the employer portal or from Delta Dental of Illinois.
- Changes to the structure of your group account number. Learn more>
- New portal URL – make sure you update your bookmarks!
- Existing active employer portal super users receive new usernames and passwords. If you don't have an active employer portal account(meaning you haven't accessed your account in the past 12 months), you need to re-register for the employer portal, if you are a group administrator.
- Did my group number and account structure change?
Yes. Your group number (also referred to as the top account number) has 11 digits and begins with six zeros, e.g. 00000012345. How we structure your account is also changing so you may see some other new account numbers on your billing documents, or in the portal, called sub accounts and sub sub accounts.
Bills display information according to the above account structure with the attributes being tracked at the subscriber level.
- Employment Status: identify a subscriber as Active, COBRA, or Retiree.
- Employee Type: identify a subscriber as hourly, salaried, full- or part-time.
- Union Status: identify subscribers who belong to a union.
- Department: identify subscribers by their unique department within your company. If you do not track departments, this field will be blank.
- Benefit Plan: identify a subscriber’s benefit choice (e.g., High/Low, Standard/Premium).
Learn more about how the updated account structure will work.
- Can I use the same username and password for the new employer portal?
Super user accounts are only being migrated as part of our system upgrade. Super users are the designated main group contact and are responsible for setting up accounts with specific permissions for designated team members.
This change will not impact how your employees/members login to the Delta Dental of Illinois member portal.
- If I am a super user, do I have to set up and provide access to my designated users?
Yes. To protect your group’s data and information security, after the system upgrade, you need to set up any designated users for your group as no other user accounts will be transferred.
- If I set up a broker or consultant partner with access previously on my employer account, can they still access the portal?
No. Any broker or consultant partner previously set up on your employer account will now have access through the broker portal. Brokers can request access and set up their own accounts. If you have set up the broker of record for your group account in the employer portal, please let your account manager or small group account management team know so we can ensure brokers set up their accounts correctly.
- What has changed for your employees/members?
Many of our changes are behind the scenes affecting our administrative processes, but your employees/members will notice a number of changes including:
- A new look and enhanced functionality on their member portal account. Please note: this change does not impact how your employees login to the member portal.
- New portal URL – make sure your employees/members update their bookmarks!
- An updated member ID number for your employees/members. Members have a new ID number beginning with “67,” followed by their 11-digit ID. Members can continue using their previous ID number at the dentist, and to register for the member portal or Delta Dental mobile app.
- While the member ID number is changing, members do not receive new physical ID cards. They can continue to access, download and print digital ID cards through the member portal at deltadentalil.com or the Delta Dental mobile app, where they can also save an ID card to their digital wallet.
- Changes to the look and format of Explanation of Benefits and other correspondence they may receive in the member portal or from Delta Dental of Illinois.
Visit our Member Upgrade webpage to learn more.
- What has not changed?
Your online employer account offers the same functionality you’re used to, just with a new look, enhanced functionality and better user experience. You can still manage benefits, enroll and update employees, access and print ID cards, generate reports and view and download bills.
Customer service and account management phone numbers, emails and addresses also did not change. You can still reach your account management and customer service teams with the same contact information you and your employees/members have been using. Also, DeltaDentalIL.com did not change and you and your employees/members will still be able to find what you need and search for a provider on our website. Please note: this change does not impact how your employees login to the member portal and your employees do not need new member ID cards.
- Is our data secure?
Yes, all security and privacy for your employees’/members’ information is always prioritized by Delta Dental of Illinois. This upgrade allows us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our technology upgrade continues to offer more features to safeguard your information.
- How can I get more information?
You can expect to hear from us with regular updates. In the meantime, you can contact your account manager with any questions. You can also visit this webpage at any time for the most up-to-date information on this upgrade.
- How will the upgrade impact claims processing times?
Claim processing times may continue to be longer than usual as we work through claims received during this transition. We appreciate your continued patience.
- Where can I access the updated employer portal?
The employer portal has a new URL, however, the current portal URL will redirect to the new one. You are still be able to access the employer portal at deltadentalil.com on the homepage.
- If I am a super user, when will I get an email with a username and temporary password to access the new portal?
Active employer portal super user accounts are only being migrated as part of our system upgrade, and those super users will receive an email with a username and temporary password by June 5, which must be changed within 7 days, to sign into our new portal. If you do not reset your password within 7 days, you will need to contact our enrollment team at 800-752-7971 so they can reset your password. To protect your group’s data and information security, after the system upgrade, the group's super user will need to set up any designated users for the account as no other user accounts will be transferred.
Please note: If you are a super user and have not logged in to the Delta Dental of Illinois Employer Portal since June 2025, your account will not be migrated. In that case, you’ll need to re‑register to access the new employer portal.
- Do my weekly or monthly claims bills look different?
- Are there any terminology updates or changes my group should be aware of?
As part of the Technology Upgrade, Delta Dental of Illinois is using a “to” date rather than a “through” date in regards to termination of coverage.
What does that mean?
The Termination Date is now entered as the first date without coverage, i.e the date after coverage has ended.
Currently, coverage is active through a particular date.
- Termination date = 12/31/2024
- 1/1/2024 THROUGH 12/31/2024. Last day of coverage is 12/31/2024.
Following our technology upgrade, it is required to enter the date AFTER the last date of coverage or date up to which coverage was active.
- Termination date = 1/1/2025
- 1/1/2024 TO (but not including) 1/1/2025. Last day of coverage is still 12/31/2024.
(The termination date is now the first day without coverage)
The dates a member is covered haven’t changed, this is just a formatting change as part of our upgrade.
- How can my employees/members get their ID card?
Employees/members can access their ID cards through the portal or the Delta Dental Mobile App. If an employee/member is not yet registered, they will need to enter the primary member’s first and last name, member ID or Social Security number* and date of birth. *Employees/members can use their Social Security number to register for an account provided they are comfortable doing so.
General Billing FAQs
- Can I still access my bill in the new online employer portal? How can I access them?
Yes, in the employer portal you can download your bill as an excel file or PDF from the “Bills” tab. View our step-by-step guides to help you access bills.
- Will I be able to view prior bills online?
Yes. Bills for June 2026 and later are available under Recent Bills within the Bills tab. Fully insured and Self-funded monthly bills prior to June 2026 (back to November 2024) are available under Historical Bills within the Bills tab.
- If I pay my bill via wire transfer or ACH Credit, will anything change?
No, nothing will change and you can continue to pay your bill via wire transfer or ACH credit.
- Where will my vision plan appear on my bill?
If your group has a vision plan, it will appear in a separate section immediately following your dental plan on your bills.
To identify the vision plan section of your bill:
- Look for the Benefit Plan Name, which will include your group name and vision plan name (for example, Complete Select).
- On the last page of your bill, you'll find a vision plan summary that appears after the dental plan summary.
- The premium amounts in the far-right column will also differ from those listed under your dental plan.
This separate section contains all vision plan-related transactions and premium information.
- When will weekly ASC/self-funded claims bills be available?
Weekly ASC/self-funded claims bills will continue to be issued every Monday. However, instead of being available Monday morning, they will now be available in the late afternoon on Mondays.
- For ASC/self-funded groups billed weekly, when will admin be billed?
For the final week of a given month, the admin bill will be separate from the claims bill and be issued the last day of the month.
Fully Insured Groups: Online Billing FAQs
- What happens when I click the “Calculate/Approve Bill” button in the employer portal bills tab?
After enrollment changes are completed, when you select the “Calculate/Approve Bill” button, a new bill will generate to include your changes. If no changes are made, a new bill will not be created, and the existing bill should be used to submit payment. Learn more.
- Can I select the “Calculate/Approve Bill” button more than once?
No. You can only select the “Calculate/Approve Bill” button once, so all changes should be completed before clicking on this button. Enrollment changes can still be processed after the bill has been approved, but they will be reflected on the next month’s bill. If you do not have any changes, you do not need to select the “Calculate/Approve Bill” button.
- Can I download my Remittance in the employer portal?
Yes. The remittance page link is always available under Current Bills within the Bills tab.
- Can I make a payment online?
Payments cannot be made online, but fully insured groups can sign up for automatic draft of monthly premiums on our employer portal. If your group is set up with an electronic payment method (ACH), the debit entry will be initiated on the first business day of the month for the current month’s premium. Learn more about how to set up ACH payments online.
- Can I update my automatic draft information online?
Yes. Changes to your automatic draft information can be completed online within the Bills tab.
- Can I cancel my automatic draft information online?
No. To cancel your automatic draft, written notification must be sent to billing@deltadentalil.com. Notifications should be sent thirty (30) days prior to the monthly draft discontinuation effective date.