System Upgrade for Employers
In early June, we are upgrading our benefits administration system and technology solutions. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. We are committed to keeping you informed throughout the process
Your online employer portal account is getting an upgrade, including a new look, enhanced functionality and better user experience!
You will continue to be able to:
- View your group’s benefit information
- Enroll, edit or terminate employees
- View and download current and past bills
- Generate reports & more!
How with this impact your employees/members?
The member portal is also receiving an upgrade. Get a sneak peak and and be sure to share these updates with your employees/members.
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Get Prepared!
Delta Dental of Illinois Upgrade FAQs for Groups
- What is changing?
Many of our changes will be behind the scenes affecting our administrative processes, but you will notice a number of changes including:
- A new look, enhanced functionality and better user experience on your online employer portal account.
- Changes to the look and format of bills and other correspondence materials available in the employer portal or from Delta Dental of Illinois.
- Changes to the structure of your group account number. Learn more>
- New portal URL – make sure you update your bookmarks!
- Existing active employer portal super users will receive new usernames and passwords. If you don't have an active employer portal account(meaning you haven't accessed your account in the past 10 months), you will need to re-register for the employer portal after the upgrade.
- Will my group number and account structure change?
Yes. Following the upgrade, your group number (also referred to as the top account number) will have 11 digits and will begin with six zeros, e.g. 00000012345. How we structure your account is also changing so you may see some other new account numbers on your documents, or in the portal, called sub accounts and sub sub accounts. Learn more about how the updated account structure will work.
- Can I use the same username and password for the new employer portal?
Super user accounts are being migrated as part of our system upgrade. Super users are the designated main group contact and are responsible for setting up accounts with specific permissions for designated team members.
The super user for the account (group administrator) will receive a new username and need to create a new password when the new employer portal launches in June. Once the portal is live, those who have super user accounts will receive an automated email with their username and a temporary password, which must be changed within 7 days. Your username will migrate to the new system as your email address. We’ll send reminders before and after the launch to help ensure a smooth transition.
Please note: If you are a super user and have not logged in to the Delta Dental of Illinois Employer Portal since June 2025, your account will not be migrated. In that case, you’ll need to re‑register to access the new employer portal in June.
This change will not impact how your employees/members login to the Delta Dental of Illinois member portal.
- If I am a super user, will I have to set up and provide access to my designated users?
Yes. To protect your group’s data and information security, after the system upgrade, you will need to set up any designated users for your group as no other user accounts will be transferred.
- If I set up a broker or consultant partner with access previously on my employer account, will they still be able to access the portal?
No. Any broker or consultant partner previously set up on your employer account will now have access through the broker portal. Brokers will request access and set up their own accounts. If you have set up the broker of record for your group account in the employer portal, please let your account manager or small group account management team know so we can ensure brokers set up their accounts correctly.
- What is changing for your employees/members?
Many of our changes will be behind the scenes affecting our administrative processes, but your employees/members will notice a number of changes including:
Visit our Member Upgrade webpage to learn more.
- What will not be changing?
Following the technology upgrade in early June, your online employer account will offer the same functionality you’re used to, just with a new look, enhanced functionality and better user experience. You’ll still be able to manage benefits, enroll and update employees, access and print ID cards, generate eligibility reports and view and download bills, with the added benefit of making real‑time bill updates.
Customer service and account management phone numbers, emails and addresses will also not change. You will still be able to reach your account management and customer service teams with the same contact information you and your employees/members have been using. Also, DeltaDentalIL.com will not change and you and your employees/members will still be able to find what you need and search for a provider on our website. Please note: this change will not impact how your employees login to the member portal and your employees will not need new member ID cards.
- When will this change happen?
We are updating our benefits administration system in early June 2026. Additional communications, resources and assistance will be provided to you and your employees/members to help prepare for the upgrade. Our team is working diligently to make sure this is a seamless experience for our customers.
- Will our data be secure?
Yes, all security and privacy for your employees’/members’ information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our planned technology upgrade will continue to offer more features to safeguard your information.
- Will there be downtime for any systems?
There may be a small time period that some functions may not be available on our benefit system closer to the upgrade date. We will provide you with advanced notification prior to any service interruption.
- How can I get more information?
You can expect to hear from us with regular updates in 2026. In the meantime, you can contact your account manager with any questions. You can also visit this webpage at any time for the most up-to-date information on this upgrade.