For help answering any specific group plan questions regarding highlights, certifications and contracts, please contact your assigned account manager. For a full list of customer service numbers, visit our contact page.
Once you've registered on the Employer Connection, you can make eligibility changes (additions, terminations, etc.) by logging into your account on Delta Dental of Illinois' secure portal. Access our step by step guide for additional assistance.
For urgent updates, please email firstname.lastname@example.org and use URGENT in the subject line or call 1-800-752-7971.
For help accessing the Employer Connection, please email email@example.com or call 1-800-752-7971.
The superuser is the decision maker for your group. To confirm your group's superuser, please email firstname.lastname@example.org or call 1-800-752-7971.
For help with adding or deleting users on the Employer Connection, please refer to the step by step guide, contact your group's superuser or email email@example.com or call 1-800-752-7971.
For help with obtaining a username and password, please email firstname.lastname@example.org or call 1-800-752-7971.
If you need to reset your password, click here to request a new password. If you continue to experience any issues resetting your password, please email email@example.com or call 1-800-752-7971.
When logged into the Employer Connection, download an invoice by selecting "Billing Invoices" on the left-hand side menu or by selecting "Billing" at the top of the Employer Connection screen. Simply select the billing invoice you would like to view, and on the next screen, you can download a PDF of the invoice.
We currently do not offer the ability to pay your bill online at this time. Alternatively, you may pay with an ACH. Simply fill out the ACH form and send the completed form to our finance department.
We have a host of information available. Visit our Wellness page. Share our Dental Basics resource page to help your employees/members better understand dental insurance.