Frequently Asked Questions

Employers & Groups - Frequently Asked Questions

• What number can I call for help?

  For help with answering any specific group plan questions regarding highlights, certifications and contracts, please contact your assigned account manager. For a full list of customer service numbers, visit our contact us page.

• How can I make eligibility changes online?

  Once you've registered on the Employer Connection, you can make eligibility changes (additions, terminations, etc.) by logging into your account on Delta Dental of Illinois' secure portal. Access our step-by-step guide for additional assistance.

• Who do I contact for urgent eligibility updates?

  For urgent updates, please email eeligibility@deltadentalil.com and use URGENT in the subject line or call 1-800-752-7971. 

• Who do I contact for help with my Employer Connection access?

  For help with accessing the Employer Connection, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

• Who is the superuser?

  The superuser is the decision-maker for your group. To confirm your group's superuser, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

• I need help with managing new users on the Employer Connection.

  For help with adding or deleting users on the Employer Connection, please refer to the step-by-step guide, contact your group's superuser or email eeligibility@deltadentalil.com or call 1-800-752-7971.

• How do I get a username and password?

  For help with obtaining a username and password, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

• How do I reset my password?

  If you need to reset your password, request a new one from the login page by clicking on "Forgot Password?". If you continue to experience any issues resetting your password, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

• Where do I go to download my invoice?

  When logged into the Employer Connection, go to the Bills tab. You will see a "download bill" option in green on the right side of the screen. 

• How can I pay my bill online?

  We currently do not offer the ability to pay your bill online at this time. Alternatively, you may pay with an ACH. To enroll in ACH payments, simply download and fill out the ACH Fully Insured Group Billing form or ACH Self-Funded Group Billing form and send the completed form to billing@deltadentalil.com. Small groups (2-150 eligible employees) should fill out the ACH Fully Insured Group Billing form. Unsure of which form to complete? Contact your account manager with any questions.

  For more information on ACH payments, visit our ACH FAQ page for more information.

• Where can I gain access to download forms?

  Visit our forms page.

• Where can I obtain oral health resources for my employees/members?

  We have a host of information available. Visit our Employee Wellness resources page. Share our Dental Basics resource page to help your employees/members better understand dental insurance.

• How can my employees/members obtain their member ID?

  Member ID number is located on the member's ID card, which they can access through our member portal and the Delta Dental mobile app. They can also request their Delta Dental of Illinois member ID by calling our Customer Service at 800-323-1743.

  Here’s how it works: 

  • Do you have your member ID?  
    • Yes: press #1 
    • No: press #2 (this will prompt member ID search below) 
  • Would you like to look up your member ID? 
    • Yes: press #1 (select #1 to prompt member ID search below) 
    • No: press #2 or stay on the line 
  • Enter DOB followed by #: 
    • Enter 2 digits for month 
    • Enter 2 digits for day 
    • Enter 4 digits for year 
    • Press # 
    • If correct: press #1 
    • If incorrect: press #2 
  • Enter zip code, followed by #: 
    • Enter 5-digit zip code 
    • Press # 
    • If correct: press #1 
    • If incorrect: press #2 
  • Enter numbers for street address (excluding numbers that represent the street name like 1st street, etc.), followed by #: 
    • Enter numbers for street address 
    • Press # 
    • If correct: press #1 
    • If incorrect: press #2 

  After following these prompts, they will be provided with their member ID number.