Frequently Asked Questions

For help with answering any specific group plan questions regarding highlights, certifications and contracts, please contact your assigned account manager. For a full list of customer service numbers, visit our contact us page.

Once you've registered on the Employer Connection, you can make eligibility changes (additions, terminations, etc.) by logging into your account on Delta Dental of Illinois' secure portal. Access our step-by-step guide for additional assistance.

For urgent updates, please email eeligibility@deltadentalil.com and use URGENT in the subject line or call 1-800-752-7971. 

For help with accessing the Employer Connection, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

The superuser is the decision-maker for your group. To confirm your group's superuser, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

For help with adding or deleting users on the Employer Connection, please refer to the step-by-step guide, contact your group's superuser or email eeligibility@deltadentalil.com or call 1-800-752-7971.

For help with obtaining a username and password, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

If you need to reset your password, request a new one from the login page by clicking on "Forgot Password?". If you continue to experience any issues resetting your password, please email eeligibility@deltadentalil.com or call 1-800-752-7971.

When logged into the Employer Connection, go to the Bills tab. You will see a "download bill" option in green on the right side of the screen. 

We currently do not offer the ability to pay your bill online at this time. Alternatively, you may pay with an ACH. To enroll in ACH payments, simply download and fill out the ACH Fully Insured Group Billing form or ACH Self-Funded Group Billing form and send the completed form to billing@deltadentalil.com. Small groups (2-150 eligible employees) should fill out the ACH Fully Insured Group Billing form. Unsure of which form to complete? Contact your account manager with any questions.

For more information on ACH payments, visit our ACH FAQ page for more information.

Visit our forms page.

We have a host of information available. Visit our Employee Wellness resources page. Share our Dental Basics resource page to help your employees/members better understand dental insurance.

Member ID number is located on the member's ID card, which they can access through our member portal and the Delta Dental mobile app. They can also request their Delta Dental of Illinois member ID by calling our Customer Service at 800-323-1743.

Here’s how it works: 

• Do you have your member ID?  
  • Yes: press #1 
  • No: press #2 (this will prompt member ID search below) 
• Would you like to look up your member ID? 
  • Yes: press #1 (select #1 to prompt member ID search below) 
  • No: press #2 or stay on the line 
• Enter DOB followed by #: 
  • Enter 2 digits for month 
  • Enter 2 digits for day 
  • Enter 4 digits for year 
  • Press # 
  • If correct: press #1 
  • If incorrect: press #2 
• Enter zip code, followed by #: 
  • Enter 5-digit zip code 
  • Press # 
  • If correct: press #1 
  • If incorrect: press #2 
• Enter numbers for street address (excluding numbers that represent the street name like 1st street, etc.), followed by #: 
  • Enter numbers for street address 
  • Press # 
  • If correct: press #1 
  • If incorrect: press #2 

After following these prompts, they will be provided with their member ID number. 

Orthodontic benefits are paid over the course of treatment. An initial payment is made when treatment begins, and the remaining eligible benefit is distributed throughout the treatment period based on the member's plan benefits and orthodontic maximum. The method used to calculate the initial payment and subsequent monthly payments has recently been updated. The initial amount considered for payment is now based on the total treatment fee, rather than a percentage of the total treatment fee. Here’s an example of how orthodontic services will be paid moving forward.

Members who are already in active orthodontic treatment may see changes to future monthly payments because their remaining benefits will be recalculated under the updated methodology. View our Delta Dental of Illinois orthodontia payment and takeover policy and procedures for more information. 

The initial payment is based on the total treatment fee submitted by the orthodontist. A fixed amount is used to calculate the initial benefit, and the remaining eligible orthodontic benefit is then distributed over the rest of the treatment period.

To determine the initial payment, a fixed amount will be applied based on the total treatment fee submitted with the claim.

• For orthodontic treatment with a total treatment fee less than $1,000: $500 will be considered at the applicable coinsurance/copay.
• For orthodontic treatment with a total treatment fee of $1,000 or greater: $1,000 will be considered at the applicable coinsurance/copay.

For example, a member receives orthodontic treatment with a total treatment fee of $5,000 and has a plan that pays 50% of covered orthodontic services. Because the total treatment fee is greater than $1,000, the initial payment is based on $1,000.

• Initial amount considered: $1,000
• Plan pays 50%: $500 initial payment

The remaining eligible orthodontic benefit is then distributed across the remaining treatment months according to the member's plan benefits and orthodontic maximums.

After the initial payment is made, the remaining eligible benefit is divided over the remaining months of treatment. Monthly payments are based on the plan's orthodontic coverage, remaining orthodontic maximum and treatment duration.

No. The change only affects how payments are distributed over the treatment period. Total orthodontic benefits remain subject to the member's plan provisions and available orthodontic maximum.