Change Healthcare (CHC) Information

Change Healthcare (CHC), one of the nation’s largest healthcare technology companies and claims clearinghouses, is responding to a cybersecurity incident. CHC is the vendor Delta Dental of Illinois previously used to print and mail EOPs and checks. To ensure expedited dentist payment, our interim solution for printing checks and EOPs required us to engage two separate vendors — which resulted in checks and EOPs being mailed separately.

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• Our interim solution for printing checks and EOPs required us to engage two separate vendors — which is why dentist checks and EOPs are being mailed separately.
• Our goal is to have dentist checks and EOPs in the same envelope by the end of summer 2024.
• For your convenience, EOPs are available online through our Dentist Connection. To access your bulk EOPs, go to the "Claims Payments" tab and select "Explanation of Payment". For more information, view this guide.
  • You can access the Dentist Connection by logging in with your credentials. If you are not registered, you can register here and use our registration guide at deltadentalil.com/dentistconnect if needed.
• Dentists who receive payment through direct deposit have had no impact to payment or EOPs. Learn more about direct deposit.

Additionally, as a result of this incident, CHC is unable to send claims and/or attachment files to payors, insurance companies, and benefit administrators. As soon as Change Healthcare is able to reestablish its connections, we will again process electronic claims submitted through Change Healthcare. See incident updates directly from Change Healthcare.

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Frequently Asked Questions

• How do I access EOPs online?

  For easy access, you can find EOPs online via our dentist connection. Navigate to the "Claims Payments" tab and choose "Explanation of Payment" to view your bulk EOPs. Refer to our guide for further details.

• I've followed the instructions, but can't access EOPs online. Why?

  Offices that receive direct deposit via electronic funds transfer (EFT) can view their statements online as of the direct deposit enrollment date. Offices not enrolled in direct deposit can view their statements online for checks starting 2/28/2024. If your office receives both direct deposit and paper checks (e.g. for different practice locations), your direct deposit EOPs will continue to be available in the portal. However, your EOPs for paper checks will not be available in the portal and be mailed to you.

• Why are EOPs and checks in separate mailings?

  To expedite dentist payments, our interim solution for printing checks and EOPs required us to engage two separate vendors, resulting in checks and EOPs being mailed separately.

• How can I submit claims electronically?

  You can save time and reduce costs with electronic claims submission. 

• How can I access claim status?

  Claims status and Explanation of Payment (EOP) are available on our dentist connection. Login or register for the dentist connection today.