DeltaCare Transition Information for Employers

Effective March 1, 2026, administration of your DeltaCare plan transitioned from Delta Dental of Illinois to Delta Dental Insurance Company (DDIC), a subsidiary of Delta Dental of California. DDIC has managed the DeltaCare USA network and national plan administration—including actuarial, underwriting, and network operations—for nearly two decades. This change aligns your plan with the same proven processes used for national DeltaCare groups across all Delta Dental member companies.

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What Do You Need To Know?

Beginning March 1, 2026:

• Groups will access DDIC's online Eligibility Management Application (EMA) for eligibility updates and eBillpay for billing and accessing invoices.
• Delta Dental of Illinois will send invoices for Delta Dental PPO Plus Premier plans and DDIC will send invoices for DeltaCare plans. 
• Members will need to register and use DDIC's member portal to access their digital ID cards, check their plan details and eligibility, find a dentist and more. Members will not need new ID cards, but will contact a new Customer Service phone number for any questions related to their DeltaCare plan.

For more information on this transition related to group invoices, ACH payments, eligibility and more, view our FAQs below. Please continue to contact your Delta Dental of Illinois account manager with any questions.

Member Support

Visit our DeltaCare member page to stay informed about how this transition may affect your members, and be sure to share these updates with them.

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DeltaCare Transition Group FAQs

• Will my group continue to have the same DeltaCare plan?

  Yes, your group’s plan will stay the same and will not change during the administration transition.

• Will my group have a new account manager with Delta Dental Insurance Company?

  No, you will continue to work with your Delta Dental of Illinois account manager for assistance or questions.

• Will my group need to complete a DeltaCare USA group application?

  No, your group does not need to complete a DeltaCare USA application during this administration transition. Your group will remain in the current contract with Delta Dental of Illinois. If you would like a copy of your contract, please reach out to your Delta Dental of Illinois account manager.

  If your group would prefer to cancel the current contract with Delta Dental of Illinois and work directly with DDIC, the standard implementation process would occur requiring a new DeltaCare USA group application.

• Will my group receive separate renewals for Delta Dental PPO Plus Premier and DeltaCare?

  During this administration transition, Delta Dental of Illinois will maintain status and contractual obligations with your group. Once your group transitions to Delta Dental Insurance Company, slated in the next 12 to 18 months, they will manage your group’s DeltaCare USA contract and renewals directly.

• Will my employees/members need new ID cards? Where can my employees/members access their digital ID cards?

  No, members will not need new ID cards. After March 1, 2026, members can access their digital ID cards by:

  • Creating a member portal account at www.deltadentalins.com.
  • Or download the Delta Dental mobile app on their mobile device to view their ID card and save it to their digital wallet.

  Members can also verify they are a member at the dentist or orthodontist by providing their name and social security number.

• Where can my employees/members access the member portal? Will they need to register?

  Yes, after March 1, 2026, members will need to register for a member portal account at www.deltadentalins.com. In the member portal, they will be able to check their plan details and eligibility, browse claim history, choose a facility, view, email or print their Member ID card and more.

• Who can I contact for questions and assistance? Who can my employees/members contact?

  For questions and assistance, you can reach out to your Delta Dental of Illinois account manager. If you are a small group, you can reach out to your Delta Dental of Illinois small group account manager or smallgroupteam@deltadentalil.com.

  Your employees/members can reach out to Delta Dental customer service at 800-639-0327 or visit www.deltadentalins.com for questions and assistance.

DeltaCare Transition Group FAQs - Finding a Provider

• Will my employees/members need to choose a new DeltaCare primary dental facility?

  Most current members will keep their assigned facility during this transition. If their current Delta Dental of Illinois DeltaCare provider is not part of the DeltaCare USA network, they will be asked to select a new participating DeltaCare USA provider to continue their care. Please note: Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

• If my employees/members don’t choose a DeltaCare primary dental facility, will one be assigned to them?

  No, members won’t be automatically assigned. We encourage members to select their Primary Care Dentist (PCD) during open enrollment, online at www.deltadentalins.com, or by calling Delta Dental Customer Service at 800-639-0327. If a member doesn’t choose a DeltaCare PCD, the first DeltaCare general dentist they visit may become their PCD after they submit a qualifying claim. They will receive a letter confirming their new provider assignment. (As a reminder, with their DeltaCare plan, they can only receive care from a DeltaCare general dentist.)

• How can my employees/members find an in-network DeltaCare USA provider?

  Members can go to www.deltadentalins.com, enter their address or ZIP code, select DeltaCare USA network, then click Find a Dentist. Filters can be used to narrow their search by specialty or location. Please note: Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

• If my employees/members have a dependent who is located outside of Illinois, can they see an out of state provider?

  No. Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

DeltaCare Transition Group FAQs - Eligibility

• How will this transition impact my group’s eligibility files?

  If your group sends eligibility electronically, your account manager has sent communications regarding EDI file feed(s). DDIC’s Eligibility Management Application (EMA) allows updating and accessing member eligibility after March 1, 2026.

• How can I access and edit member eligibility for my group?

  You will be able to update and access member eligibility through Delta Dental’s Eligibility Management Application (EMA) after March 1, 2026. The main group administrator will be set up as a super user for EMA. Super users will be able to set up others on your team with accounts for EMA. You will receive an email from Getonline@delta.org with your account access and registration details. If you have not received this email, please contact your Delta Dental of Illinois account manager.   

• If my group does not submit eligibility electronically, how can my group submit eligibility?

  Groups that are not currently set up with electronic eligibility file processing will process future DeltaCare enrollment through Delta Dental Insurance Company’s Eligibility Management Application (EMA). More information and resources will be provided on how to use this application.

DeltaCare Transition Group FAQs - Invoices and Payments

• Will my group receive separate invoices for Delta Dental PPO Plus Premier and DeltaCare?

  Yes. The change in administration of your DeltaCare plans means your group will receive separate invoices for your Delta Dental PPO Plus Premier plans and DeltaCare plans. Your Delta Dental PPO Plus Premier invoices will continue to be delivered by Delta Dental of Illinois. Your DeltaCare invoices will be delivered by DDIC.

  You will be able to access your invoices online through Delta Dental Insurance Company’s online billing portal, eBillPay. The main group administrator will be set up as a super user for eBillPay. Super users will be able to set up others on your team with accounts for eBillPay. You or your group’s billing contact will receive an email from Getonline@delta.org with the account access and registration details. If the email has not been received, please contact your Delta Dental of Illinois account manager.  

• When can I expect to receive our March invoice?

  With the administrative change effective March 1, 2026, your March DeltaCare invoices from DDIC will follow a different timeline than Delta Dental of Illinois. At this time, DDIC anticipates DeltaCare invoices will be available in early March.

  • Once your invoice is ready, you or your billing contact will receive an email notification and you will be able to view and pay your invoice through DDIC’s online billing portal, eBillPay.
  • If your group currently pays by ACH debit, Delta Dental of Illinois will not debit your account for your DeltaCare plan on February 27. Your group will need to set up ACH debit and credit with DDIC through eBillPay.
• When can I expect to receive our invoice for April and future months?

  DDIC originally intended to provide invoices on or around the third Monday of each month for the following month, however, in order to provide clients with more time to adjust to the new invoicing, your April invoices and all invoices thereafter will run on the third Saturday of the month and be available the following Tuesday.  For example, the April 2026 invoice will be generated on March 21, 2026 and be available to view and download by the following Tuesday. In this case, April invoices should be accessible on March 24, 2026.

  Please note that during the transition between Delta Dental of Illinois and DDIC, there may be a slight delay in generating your invoice. Any delay on our side will not be held against your group.

• How will I receive my invoice starting March 1, 2026?

  After March 1, your invoice is available online and can be accessed by logging into DDIC’s online billing portal, eBillPay. Once your invoice is ready, you will receive an email notification and you will be able to view and pay your invoice through eBillPay.

  You or your group’s billing contact will receive an email from Getonline@delta.org with eBillPay account access and registration details by mid-February. If the email has not been received by February 23, 2026, please contact your Delta Dental of Illinois account manager.   

• How do I pay my invoice starting March 1, 2026?

  Starting March 1, 2026, Payments can be made in 3 ways, with our preference for electronic funds transfer or autopay:

  By electronic funds transfer:
  U.S. Bancorp
  800 Nicollet Mall
  Minneapolis, MN 55402
  Account Number: 158300240948
  Routing Number: 122235821

  By mail:
  Attn: Accounts Receivable Delta
  Dental Insurance Company
  PO Box 647006
  Dallas TX 75264-7006

  Autopay:
  If your group previously used ACH Debit with Delta Dental of Illinois, DDIC will be enabling the AutoPay feature in eBillpay, their online invoice and payment platform, for your group. Once enabled, you can simply enter your banking information and set up AutoPay in eBillpay, no additional forms or back‑and‑forth needed.

  As we transition, there may be a slight delay in activating this feature. Please note, any delay on our side will not impact your group or result in penalties. To help ensure smooth setup, you can let your account manager know if you plan to use AutoPay, and we’ll work together to make sure your account is fully configured.

  Only make payments for invoices March 1, 2026 and later. Invoices prior to March 1, 2026 should be paid in the manner you were previously using.

• Can I set up ACH Debit payments after March 1, 2026 within eBillPay?

  Yes. If your group previously used ACH Debit with Delta Dental of Illinois, DDIC will be enabling the AutoPay feature in eBillpay, their online invoice and payment platform, for your group. Delta Dental of Illinois will not debit your account for your DeltaCare plan on February 27. Your group will need to set up ACH debit and credit with DDIC through eBillPay after March 1, 2026. Once enabled, you can simply enter your banking information and set up AutoPay in eBillpay, no additional forms or back‑and‑forth needed. We anticipate this capability to be set up in mid-April 2026 and your account manager will provide notification. Thank you for your patience.

  Please note that during the transition between Delta Dental of Illinois and DDIC, there may be a slight delay in generating your invoice. Any delay on our side will not be held against your group.

• When are my payments due?

  Invoices are due on the 1st of the month. DDIC provides a 30-day grace period before late notices or collection activities start.

• Where can I find the checking, ach credit and wire transfer, and w9 information?

  Documents with checking, ach credit and wire transfer, and w9 information can be found here.