ACH Payments

You can simplify billing and enjoy effortless, secure payments with Delta Dental of Illinois' recurring ACH payments. By streamlining the payment process, you’ll eliminate the hassle, expense, delay, and potential risks of mailing a physical check.

To enroll in ACH payments, download and fill out the appropriate form for your group below and email the completed form to billing@deltadentalil.com.

• ACH Billing Form for Fully Insured Groups

• ACH Billing Form for Self-Funded Groups 

Small groups (2-150 eligible employees) should fill out the ACH Fully Insured Group Billing form. Unsure of which form to complete? Contact your account manager with any questions.

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Please note: If your group has a DeltaCare plan, you will need to enroll in ACH debit or credit on Delta Dental Insurance Company's online billing portal, eBillPay. DeltaCare plans through Illinois are managed by Delta Dental Insurance Company, a subsidiary of Delta Dental of California.

For additional questions and information on ACH payments, read our FAQ below.

ACH Payment FAQ

• How do I sign up for ACH payments?

  To enroll in ACH payments, download the ACH Fully Insured Group Billing form or ACH Self-Funded Group Billing form. Please fill out the appropriate form for your group and email the completed form to billing@deltadentalil.com.  

  Small groups (2-150 eligible employees) should fill out the ACH Fully Insured Group Billing form. If you have any questions about the appropriate form to complete, contact your account manager.

• What is the difference between ACH debit pull and Wires/ACH debit push?

  ACH debit is when DDIL initiates the payment (debit) pull from the bank account the group provides. ACH push/wire is when the group sends payment to DDIL for processing.

• Is there a fee to sign up for ACH payments?

  There is no fee to sign up.

• What is Delta Dental of Illinois’ ACH ID?

  1362612058

  Please update your bank so that the pull will go through.

• What is the cutoff date to submit new bank account information?

  Note: Please allow the necessary time for Delta Dental of Illinois to apply them to your account for the next month.

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  MONTHLY PREMIUMS
  Must be requested by the 5th of the month for the following month’s ACH Debit.

  CLAIMS ON SELF-INSURED GROUPS
  Notify us on Wednesday, by 3:00 pm central time for the change to be effective the next Monday.

ACH Debit Payments and Refunds

• Am I allowed to choose the payment amount or request a payment threshold amount?

  At this time, the ACH debit payment will pull all open invoiced amounts and Delta Dental of Illinois cannot accommodate different payment amounts or payment thresholds. 

• What day of the week/month does the ACH debit pull happen?

  Monthly Premium pulls will be completed on the first business day of each month. If the 1st falls on a weekend or a bank holiday the pull will be completed the following business day. Weekly ASO Group payments will be pulled every Wednesday.

• Can a group change the date the funds will pull from their account?

  At this time, Delta Dental of Illinois has set pull dates and they cannot be modified.

• Does Delta Dental of Illinois require payment backup to be sent to finance?

  No. The payment is for the open balance on the account (past due and current).

• Can Delta Dental of Illinois refund via ACH?

  Yes, if a double payment has been made, we can refund a group via ACH.

• If the payment does not go through, when will the next pull be?

  If the payment is rejected through the bank, Delta Dental of Illinois will work with the group to initiate a manual pull prior to the next scheduled pull. Monthly premium payments would be the first business day of the following month. This would include the past due amounts and current payment amounts.

  If a weekly claims payment is rejected through the bank, Delta Dental of Illinois will work with the group to schedule a manual pull. 

• What is the process if a payment is double pulled?

  If the over payment is a result of a check payment being submitted along with the ACH Debit pull, then the over payment will remain on the account and applied to the next invoice.

• Can the ACH pull be stopped at any time? If yes, how much notice do we have to give?

  Yes, weekly pulls can be stopped if the request is received by Wednesday the week prior to the Monday pull. Monthly pulls can be stopped if the request is received by the 10th business day of each month.

• Do we receive a payment reminder before the payment is processed?

  Currently, Delta Dental of Illinois sends an ACH statement via email to notify groups of the ACH amount prior to the transaction date.

• Will eligibility updates be included on the current invoice for the ACH debit pull?

  Retroactivity will be included on the current ACH pull if it is received prior to the original invoice being created.

• What happens if members terminate? Do we have to pay for them?

  If the retroactivity is received prior to the invoice being created and the member was included on the current invoice, you will pay for the termed member. The retroactive credit for that member will be included on the following month’s invoice.

• What happens if we terminate our plan with Delta Dental of Illinois?

  The ACH payment pull will be stopped after the final payment for active coverage has processed. Please note, your group has a retro period where eligibility changes can be made. This can result in retroactive charges on the account that would require a manual payment from your company to resolve. Any credit balance left on the account after the retro period is satisfied will be reviewed for refund.

• If there is a credit balance on the account, will the ACH debit pull still happen?

  ACH debit pulls will only be completed if there is an amount owing.

• If we sign up for ACH debit pull, will anything change in the way I receive my invoice?

  No. Your invoices will continue to come to you in the format you are currently receiving it, either by mail or online.