System Upgrade for Members
More resources coming soon!
In the second quarter of 2026, we are upgrading our benefits administration system and technology solutions. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Resources will be provided to help you prepare for the upgrade as this change approaches.
For now, we want to make you aware of online changes. As part of this upgrade, your online member portal account will have a new look, enhanced functionality and better user experience.
Our goal is to make this a smooth transition, and we are committed to keeping you informed throughout the process and answer any questions you may have.
Delta Dental of Illinois Upgrade FAQs for Members
- What is changing?
Many of our changes will be behind the scenes affecting our administrative processes, but you may notice a number of changes including:
- A new look and enhanced functionality on your online member portal account.
- New portal URL – make sure to update your bookmarks!
- Potential for temporary delays to claims processing – we will provide more information on this as it gets closer and provide advanced notification.
- An updated member ID number.
- Changes to the look and format of Explanation of Benefits and other correspondence you receive in the member portal or from Delta Dental of Illinois.
- What will not be changing?
Customer service phone numbers, emails and addresses. You will still be able to reach our customer service team with the same phone number and email you have been using. Also, DeltaDentalIL.com will not change and you will still be able to find what you need and search for a provider on our website.
- When will this change happen?
We are updating our benefits administration system in Q2 2026. Additional communications and resources will be provided to help you prepare for the upgrade as this change approaches. Our team is working diligently to make sure this is a seamless experience for you.
- Will my data be secure?
Yes, all security and privacy for your information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our planned technology upgrade will continue to offer more features to safeguard your information.
- Will there be downtime for any systems?
There may be a small time period that some functions may not be available on our benefit system closer to the upgrade date. We will provide you with advanced notification prior to any service interruption.
- How can I get more information?
You can expect to hear from us with regular updates in 2026. In the meantime, you can also visit this webpage at any time for the most up-to-date information on this upgrade.