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Member Connection

Connecting with Delta Dental of Illinois is easy!

Get real-time benefit and claim information 24 hours a day, seven days a week through the Member Connection or our automated phone system at 800-323-1743. Explore our FAQs.

Make the most of your online benefits by opting in to receive your Explanation of Benefits (EOBs) electronically. For more information, view our step-by-step guide on how to enroll. With electronic EOBs, it's a an eco-friendly way to:

  • Receive statements quicker
  • Keep personal information secure
  • Get real-time updates anytime, anywhere

With the Member Connection, you can find everything you need to know about your and your covered dependents’ benefits, including:

Get Started

Creating an online account is the best way to get the most out of your Delta Dental of Illinois plan. Need help registering? View our step-by-step guide or watch the video below.

Ready to Create an Account?

Create an Account

Member Connection FAQs

  • How can I access my ID number for registration on Delta Dental of Illinois' online Member Connection?

    Your ID number is located on your ID card. If you have registered for a member account, you can access your ID cards through our member portal and the Delta Dental mobile app.

    You can also request your Delta Dental of Illinois member ID by calling our Customer Service at 800-323-1743.

    Here’s how it works: 

    • Do you have your member ID?  
      • Yes: press #1 
      • No: press #2 (this will prompt member ID search below) 
    • Would you like to look up your member ID? 
      • Yes: press #1 (select #1 to prompt member ID search below) 
      • No: press #2 or stay on the line 
    • Enter DOB followed by #: 
      • Enter 2 digits for month 
      • Enter 2 digits for day 
      • Enter 4 digits for year 
      • Press # 
      • If correct: press #1 
      • If incorrect: press #2 
    • Enter zip code, followed by #: 
      • Enter 5-digit zip code 
      • Press # 
      • If correct: press #1 
      • If incorrect: press #2 
    • Enter numbers for street address (excluding numbers that represent the street name like 1st street, etc.), followed by #: 
      • Enter numbers for street address 
      • Press # 
      • If correct: press #1 
      • If incorrect: press #2 

    After following these prompts, you will be provided with your member ID number. 

  • How do I create my account and log in?

    You can create your account here. Once you have an account, log in to your account and begin managing your online account. For assistance, view our step-by-step guide.

    Register

  • How can I access my ID card?

    To access your ID card, log in to your account and select ID Card, where you can view, download, and print it. If you'd like to access your ID card and find a dentist and more on the go, download the free Delta Dental mobile app available for iPhone and Android. After you sign in to the app, you'll find your ID card on the home screen.

    ID

  • How do I sign up to receive electronic EOBs?

    By choosing to receive your Explanation of Benefits (EOB) electronically, instead of by mail, you get a convenient file by email that you can save directly to your computer. Sign up for electronic EOBs in the Member Connection. For more information, view our step-by-step guide on how to enroll.

  • What is Enhanced Benefits Program, and how do I enroll?

    Delta Dental of Illinois' Enhanced Benefits Program enhances coverage for individuals who have specific health conditions that can be positively affected by additional oral health care. 

    Members can receive these important benefits by completing a brief health history statement to enroll. Enrollment is through Member Connection. Or, their dentist may enroll for them.

    Once a member is enrolled, he/she is immediately eligible for the enhanced benefits. Those eligible for Delta Dental of Illinois' Enhanced Benefits Program include: 

    • People with periodontal (gum) disease.
    • People with diabetes.
    • Pregnant women.
    • People with high-risk cardiac conditions.
    • People with kidney failure or who are undergoing dialysis.
    • People undergoing cancer-related chemotherapy and/or radiation.
    • People with suppressed immune systems due to HIV-positive status, organ transplant, and/or stem cell (bone marrow) transplant.
    • People with special needs such as physical, medical, developmental and/or cognitive needs, including those with autism, Alzheimer's disease, Down syndrome, spinal cord injuries, and other conditions where modifications are necessary to provide the best oral health treatment possible.

    Learn more about our Enhanced Benefits Program here. 

  • How can I check my claims status?

    With Member Connection, you can find everything you need to know about your and your covered dependents’ benefits including claims status, maximums used to date, and more. Check your claims status by logging into Member Connection and visiting "Benefits & Claims" under the My Benefits tab.

  • Can I access Member Connection on my phone?

    Yes! You can access the Member Connection through the Delta Dental Mobile App. Our mobile app is designed to help you effortlessly leverage your dental benefits, empowering you to optimize your health no matter where you are! Seamlessly search for nearby dentists, access ID cards, and much more—all from the convenience of your mobile device.

  • What is Multi-Factor Authentication (MFA) and is it required to sign into the member portal?

    Delta Dental of Illinois’ online Member Connection will require MFA in 2026. As we add an extra layer of security to our online Member Connection, MFA will be optional for members starting October 1, 2025 and will be required on January 1, 2026.  

    Delta Dental of Illinois is adding extra sign-in security that provides an additional layer of protection to external users every time they sign in from a browser. This feature is referred to as multi-factor authentication (MFA) or two-factor authentication. When you attempt to log in to the Member Connection with your username and password, Delta Dental will send a one-time code by email or text message. You must also enter that code on the sign-in screen to verify your identity and complete authentication.

  • What MFA verification methods are supported?

    We support email or phone. With these options, you will receive a temporary code which you must enter during the sign-in process. 

  • What will happen if I don’t have access to any of my MFA verification methods?

    Our teams can help you with changing your email address. Once that’s done, you will be able to sign in using your new email and password, allowing you to update your phone number on your own.

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