DeltaCare® Managed Care Network

DeltaCare Transition

Effective March 1, 2026, administration of your DeltaCare plan transitioned from Delta Dental of Illinois to Delta Dental Insurance Company (DDIC), a subsidiary of Delta Dental of California. Here is what you need to know:

How DeltaCare Works:

DeltaCare members must select a primary DeltaCare dentist and cannot get care from any other provider. We encourage you to select your Primary Care Dentist (PCD) during open enrollment, online at www.deltadentalins.com, or by calling Delta Dental Customer Service at 800-639-0327. If you don’t choose a DeltaCare PCD, the first DeltaCare general dentist you visit may become your PCD after they submit a qualifying claim. You’ll receive a letter confirming your new provider assignment. If you have questions, contact Delta Dental Insurance Company.*

^{*Delta Dental Insurance Company is administering Delta Dental of Illinois DeltaCare plans effective 3/1/26 and manages all DeltaCare USA plans.}

How to Find a DeltaCare Dentist:

You can find a DeltaCare dentist by using the Provider Search tool. Choose DeltaCare USA as the network option to view providers in your area. (Please be sure to note if the office is closed to new patients. Members who have DeltaCare 183, 275, 285, or 385 plans must select an Illinois dentist.)

For questions or more information, you can contact our Customer Service team at 800-639-0327 or visit www1.deltadentalins.com/members/welcome-deltacare-usa.html.

DeltaCare Member FAQs

• Will I need a new ID Card? Where can I access my new digital ID card?

  No, you will not need a new ID card. After March 1, 2026, you can access your digital ID card by:

  • Creating a member portal account at www.deltadentalins.com.
  • Or download the Delta Dental mobile app on your mobile device to view your ID card and save it to your digital wallet. To download, search for Delta Dental in the App Store or Google Play.

  You can also verify you are a member at the dentist or orthodontist by providing your name and social security number.

• Where can I access the member portal? Do I need to register?

  Yes, after March 1, 2026, you will need to register for a member portal account at www.deltadentalins.com. In the member portal, you will be able to check your plan details and eligibility, browse claim history, find an in-network dentist, view, email or print your Member ID card and more.

• Will I need to choose a new DeltaCare primary dental facility?

  Most current members will keep their assigned facility during this transition. If your current Delta Dental of Illinois DeltaCare provider is not part of the DeltaCare USA network, you may be asked to select a new participating DeltaCare USA provider to continue your care. Please note: Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

• How can I find an in-network DeltaCare USA provider?

  Go to www.deltadentalins.com, enter your address or ZIP code, select DeltaCare USA network, then click Find a Dentist. You can use filters to narrow your search by specialty or location. Please note: Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

• If I don’t choose a DeltaCare primary dental facility, will one be assigned to me?

  No, you won’t be automatically assigned. We encourage you to select your Primary Care Dentist (PCD) during open enrollment, online at www.deltadentalins.com, or by calling Delta Dental Customer Service at 800-639-0327. If you don’t choose a DeltaCare PCD, the first DeltaCare general dentist you visit may become your PCD after they submit a qualifying claim. You’ll receive a letter confirming your new provider assignment. (As a reminder, with your DeltaCare plan, you can only receive care from a DeltaCare general dentist.)

• If I have a dependent who is located outside of Illinois, can they see an out of state provider?

  No. Delta Dental of Illinois members must choose a DeltaCare dentist or dental facility in Illinois.

• Who can I contact for questions and assistance?

  For questions and assistance, contact Delta Dental customer service at 800-639-0327 or visit www.deltadentalins.com.