System Upgrade for Employers
More resources coming soon!
In the second quarter of 2026, we are upgrading our benefits administration system and technology solutions. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Resources, training and assistance will be provided to help you prepare for the upgrade as this change approaches.
For now, we want to make you aware of online changes. Your online employer portal account is getting an upgrade, including a new look, enhanced functionality and better user experience! As an enhancement, groups will also be able to request and print ID cards for their employees/members.
You will continue to be able to:
- View your group’s benefit information
- Enroll, edit or terminate employees
- View and download current and past bills
- Generate reports & more!
Our goal is to make this a smooth transition, and we are committed to keeping you informed throughout the process and answer any questions you may have.
Delta Dental of Illinois Upgrade FAQs for Groups
- What is changing?
Many of our changes will be behind the scenes affecting our administrative processes, but you will notice a number of changes including:
- A new look, enhanced functionality and better user experience on your online employer portal account. Plus, the ability to request and print ID cards for your employees/members.
- Changes to the look and format of bills and other correspondence materials available in the employer portal or from Delta Dental of Illinois.
- New portal URL – make sure you update your bookmarks!
- What is changing for your employees/members?
Many of our changes will be behind the scenes affecting our administrative processes, but your employees/members will notice a number of changes including:
- A new look and enhanced functionality on their member portal account.
- New portal URL – make sure your employees/members update their bookmarks!
- Potential for temporary delays to claims processing – we will provide more information on this as it gets closer and provide advanced notification.
- An updated member ID number for your employees/members
- Changes to the look and format of Explanation of Benefits and other correspondence they may receive in the member portal or from Delta Dental of Illinois.
- What will not be changing?
Customer service and account management phone numbers, emails and addresses. You will still be able to reach your account management and customer service teams with the same contact information you and your employees/members have been using. Also, DeltaDentalIL.com will not change and you and your employees/members will still be able to find what you need and search for a provider on our website.
Additionally, group eligibility files and associated processes will not be changing and will remain as is.
- When will this change happen?
We are updating our benefits administration system in the second quarter of 2026. Additional communications, resources, training and assistance will be provided to you and your employees/members to help prepare for the upgrade. Our team is working diligently to make sure this is a seamless experience for our customers.
- Will our data be secure?
Yes, all security and privacy for your employees’/members’ information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our planned technology upgrade will continue to offer more features to safeguard your information.
- Will there be downtime for any systems?
There may be a small time period that some functions may not be available on our benefit system closer to the upgrade date. We will provide you with advanced notification prior to any service interruption.
- How can I get more information?
You can expect to hear from us with regular updates in 2026. In the meantime, you can contact your account manager with any questions. You can also visit this webpage at any time for the most up-to-date information on this upgrade.