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Contact Us

Brokers should always contact their assigned sales executive for assistance.

Below is additional contact information for both group and individual members as well as enrollment information for your individual clients. Individual and group plan members can always get real time benefit and claim information 24 hours a day, seven days a week online through the Member Connection or through our automated phone system at 800-323-1743.

Customer Service Information for Members

Group Plan Members

Individual Plan Members

General Group Plan Members: 800-323-1743

DeltaCare Plan Members: 800-942-3772

State of Illinois Plan Members: 800-323-1743, press 5

General Individual Plan Members:
855-327-8336

Customer Service Hours: 

7:00 am - 7:00 pm, Monday – Thursday
7:00 am – 6:00 pm, Friday
Central Time 

Customer Service Hours: 

8:30 am – 5:00 pm
Monday – Friday, Central Time

Email: csi@deltadentalil.com

Our IVR (automated phone system) is available 24 hours a day, seven days a week.

Enrollment Help (for individual consumers)

Individual and Family Plans

Patient Direct Dental Savings Plans

Phone: 877-824-2776

Email Address: individual@deltadentalil.com

Mailing Address:

Consumer Direct - Individual Plans 
Delta Dental of Illinois
P.O. Box 3384
Lisle, IL 60532

Phone: 877-824-2776

Email Address
patientdirect@deltadentalil.com

Mailing Address:

Delta Dental of Illinois
Attn: Patient Direct Enrollment
111 Shuman Blvd.
Naperville, IL 60563

Customer Service Hours: 8:30 am – 5:00 pm, Monday – Friday, Central Time

PLEASE NOTE: WE DO NOT ACCEPT APPLICATIONS OR CREDIT CARD INFORMATION BY EMAIL OR FAX. THE EASIEST WAY IS TO ENROLL ONLINE. HOWEVER, NOT ALL OF OUR PLANS OFFER ONLINE ENROLLMENT. IF YOU MUST COMPLETE A PAPER APPLICATION, PLEASE MAIL IT TO THE ADDRESS PROVIDED ABOVE.

Can't find what you are looking for?  Visit our main Contact Us page for additional information.

General Inquiries and Other Correspondence

Delta Dental of Illinois
111 Shuman Boulevard
Naperville, IL 60563
Phone: (630) 718-4700
Email: askdelta@deltadentalil.com

Sales and Marketing Questions
Phone: (800) 335-8215
E-mail: askdelta@deltadentalil.com

                

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