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Self-Service Tools

Delta Dental of Illinois offers a number of self-service tools to help you and your members get what you need when you need it. In this section, we include an overview of these options and links to our guides for using them.

For You (Group)

The Employer Connection makes benefits administration easy by putting everything your group needs right at your fingertips. Our Employer Connection provides group administrators secure access to view and manage plan information and access billing and reports. In addition, an employer group can give their broker access to their Employer Connection account to manage eligibility, reports and billing on the group’s behalf. Access a step by step guide to login and access the Employer Connection. You can also view our video below which highlights all the features.

*Please use Google Chrome when accessing the Employer Connection.

For Your Members

Members can get real-time benefit and claim information 24 hours a day, seven days a week through the Member Connection or through our automated phone system at 800-323-1743.

Access additional materials to help your members get the information they need regarding their dental plan:

With the Member Connection, members can find everything they need to know about their and their covered dependents’ benefits, including claim status, maximums and deductibles used to date, benefit levels and frequency and age limits. They can also access ID cards and Explanation of Benefits (EOBs). Access a Member Connection: How to Enroll guide for your members or view the video below to see what the Member Connection offers.

Explanation of Benefits (EOBs)

Members can choose to receive their EOBs by email. Members can elect this option in the Member Connection by selecting “Go Green E-Statements.”

For members, we have a guide to help them read their EOB.

Enhanced Benefits Program

Delta Dental of Illinois’ Enhanced Benefits Program integrates medical and dental care – where oral health meets overall health. This program customizes benefits at the individual level by offering additional services to people who have specific health conditions (diabetes, pregnancy, periodontal disease, high-risk cardiac conditions, kidney failure/undergoing dialysis, suppressed immune systems or cancer-related chemotherapy and/or radiation) that can be positively affected by additional care.

Members who have one of these conditions can enroll online through the Member Connection. Access the How to Enroll in Enhanced Benefits Program guide for members.

Delta Dental Mobile App

Members can also download our Delta Dental member mobile app to access information on their dental plan, including downloading an ID card, finding a dentist and using a cost estimator tool to gauge the cost of common dental treatments. The Delta Dental mobile app is optimized for iOS and Android devices and is available for free to download in the Apple App Store or Google Play Store. Simply search for "Delta Dental." For members, we have a guide on how to access our app.

LifeSmile Score Risk Assessment Tool

We have an online risk assessment tool with a report your members can use to start conversations with their dentists. You can access it here.