News
Our team is committed to keeping you informed and up-to-date on all the latest news that matters to you. From industry developments to regulations and trends, we've got you covered. Click each section below to learn more.
November 2025 News:
Delta Dental is proud to partner with three out of every four practicing dentists in the U.S. through our nationwide networks – giving members convenient access to trusted, quality care. You can feel confident offering a network that delivers both broad access and strong value to your clients and their employees.
With more than one-third of Americans covered by a Delta Dental member company, our networks are designed to make it easy for members to find in-network providers, manage costs, and maintain better oral health.
More than 2 million members, including those enrolled through employer groups and our Individual and Family plans, are currently seeking care from Delta Dental network dentists. Network utilization remains consistently high, with 85% or more of claims paid to Delta Dental network providers. This strong participation means that members have broad access to care and greater savings when they choose an in-network dentist.
We’re proud to share that nearly 2,500 Delta Dental of Illinois members rated their experience with Delta Dental dentists and staff an average of 9.68 out of 10 for satisfaction and 9.65 out of 10 for quality of care in the CAHPS® Dental Plan Survey this year.
At Delta Dental of Illinois, we’re committed to improving oral health in the communities we serve and supporting your with solutions that help your clients’ employees access the high-quality care they deserve.
See the advantages of bundling a DeltaVision®* plan with a Delta Dental of Illinois dental plan:
- Combined billing for both dental and vision benefits
- Simplified administration from a dedicated service team
- EyeMed's large network of more than 100,000 providers nationwide
- Access to independent eye doctors and leading optical retailers
- Special offers and discounts on additional vision care purchases
- Your clients receive a 2% discount on their dental plan when they add DeltaVision coverage.
Contact us for more information on bundling a DeltaVision plan or to request a quote.
For brokers who sell to individuals, our Delta Dental of Illinois Individual and Family plans also offer two DeltaVision plans. Learn more.
*DeltaVision is provided by ProTec Insurance Company®, a wholly-owned subsidiary of Delta Dental of Illinois, in association with EyeMed Vision Care networks.
With Delta Dental of Illinois, your clients can trust and rely upon us for all their oral healthcare needs. Our flexible plan designs offer attractive cost-saving strategies while our nationwide network of dentists provides extensive knowledge and expertise. When you place business with us, your clients receive unparalleled expertise, network usage, and savings through the industry’s best network effective discount. Get rewarded with our incentive compensation for business you place with us.
Plus, our bonus program allows you to earn an additional $500 to $1,000 bonus per group (dependent on size) for every college, school, or municipality you place with Delta Dental of Illinois. Your clients get unmatched expertise and the strongest network in Illinois. You get a generous bonus per qualified group*.
Colleges, Schools, and Municipalities
- Earn a $500 bonus per group with 51-150 eligible enrollees
- Earn a $1,000 bonus per group with 151+ eligible enrollees
Your recommendations are greatly valued, and we will continue to recognize and reward you with a competitive compensation program.
*This promotional bonus program is valid for select college, school and municipality groups placed with Delta Dental of Illinois. Partners are eligible for a $500 bonus per group when they place a college, school or municipality group with 51-150 eligible enrollees. Partners are eligible for a $1,000 bonus per group when they place a college, school or municipality group with 151+ eligible enrollees.
We’re committed to making quality oral health care accessible to everyone. We appreciate you recommending Delta Dental of Illinois to your clients.
Through our Enhanced Benefits Program, members with certain health conditions can receive extra cleanings, fluoride treatments, and other preventive care at no additional cost. It’s one more way we’re helping our members stay healthy and empowering you to bring even greater value to your clients.
Learn more about how our Enhanced Benefits Program supports oral and overall health.
Members Can Request Their ID by Phone
We’re making it easier for members to access their member ID number. Members can request their Delta Dental of Illinois member ID by calling our Customer Service at 800-323-1743.
Here’s how it works:
- Do you have your member ID?
- Yes: press #1
- No: press #2 (this will prompt member ID search below)
- Would you like to look up your member ID?
- Yes: press #1 (select #1 to prompt member ID search below)
- No: press #2 or stay on the line
- Enter DOB followed by #:
- Enter 2 digits for month
- Enter 2 digits for day
- Enter 4 digits for year
- Press #
- If correct: press #1
- If incorrect: press #2
- Enter zip code, followed by #:
- Enter 5-digit zip code
- Press #
- If correct: press #1
- If incorrect: press #2
- Enter numbers for street address (excluding numbers that represent the street name like 1st street, etc.), followed by #:
- Enter numbers for street address
- Press #
- If correct: press #1
- If incorrect: press #2
After following these prompts, members will be provided with their member ID number.
New Customer Service Hours Starting January 2026
Beginning January 2026, our customer service hours will be updated to better serve our members.
New hours:
- 7 a.m. - 7 p.m., Monday – Wednesday
- 7 a.m. - 5 p.m., Thursday and Friday
We remain committed to providing excellent support and timely assistance. Members can also submit questions through our online contact form and receive a response within 1-2 business days.