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Member Portal

Get real time benefit and claim information 24 hours a day, seven days a week online through the Delta Dental of Illinois Member Portal. If you are a member of an employer/group plan, register and login here. If you are a member of an individual plan (purchased on my own), register and login here.

Delta Dental Mobile App

Access your dental benefits on the go! View your ID card, see your dental claims, find a dentist and much more. Our free mobile app is available for iPhone and Android.

  

Members

Group Members

Delta Dental PPOSM and Premier®

Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 323-1743
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week (find a dentist, check claim status)

Group Claims Mailing Address:
Attn: DDIL - Group Claims
P.O. Box 5402
Lisle, IL 60532

DeltaCare®

Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 942-3772
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week 

DeltaCare Mailing Address:
Attn: DeltaCare - Group Claim, Grievances and Other General Correspondence
P.O. Box 3399 
Lisle, IL 60532

University of Illinois

University of Illinois Premium Payment Remittance Mailing Address:
Delta Dental of Illinois
Department 1030
P.O. Box 805275
Chicago, IL 60680-5275

Claim Appeals:

Attn: Re-Evaluation Committee
111 Shuman Blvd.
Naperville, IL 60563

PLEASE NOTE: CLAIMS APPEALS SHOULD BE SENT TO THE STREET ADDRESS ABOVE NOT THE PO BOX. THE PO BOX IS FOR CLAIMS ONLY. CLAIMS APPEALS SENT TO THE PO BOX WILL BE DELAYED.

Individual Members

Individual and Family Dental Plans

Customer Service Hours: Monday – Friday from 7:30 a.m. to 5:00 p.m. (Central Time)
Phone: (855) 327-8336
Email: csi@deltadentalil.com

Enrollment Help: Monday – Friday from 8:30 a.m. to 5:00 p.m. (Central Time)
Phone: (877) 824-2776
Email: individual@deltadentalil.com

Individual Application Mailing Address:
CONSUMER DIRECT - INDIVIDUAL PLANS
DELTA DENTAL OF ILLINOIS
P.O. Box 3384
Lisle, IL 60532

PLEASE NOTE: WE DO NOT ACCEPT APPLICATIONS OR CREDIT CARD INFORMATION BY EMAIL OR FAX. THE EASIEST WAY IS TO ENROLL ONLINE. HOWEVER, NOT ALL OF OUR PLANS OFFER ONLINE ENROLLMENT. IF YOU MUST COMPLETE A PAPER APPLICATION, PLEASE MAIL IT TO THE ADDRESS ABOVE.

Individual Dental Policyholder Claims Mailing Address:
Attn: DDIL - Individual Claims
P.O. Box 5402
Lisle, IL 60532

Patient Direct Dental Savings Program

Patient Direct Mailing Address:
Attn: Patient Direct Enrollment
111 Shuman Blvd.
Naperville, IL  60563

Enrollment Help: Monday – Friday from 8:30 a.m. to 5:00 p.m. (Central Time)
Phone: (877) 824-2776
Email: patientdirect@deltadentalil.com

Claim Appeals:

Attn: Re-Evaluation Committee
111 Shuman Blvd.
Naperville, IL 60563

PLEASE NOTE: CLAIMS APPEALS SHOULD BE SENT TO THE STREET ADDRESS ABOVE NOT THE PO BOX. THE PO BOX IS FOR CLAIMS ONLY. CLAIMS APPEALS SENT TO THE PO BOX WILL BE DELAYED.   

Dentists

Group Members

Delta Dental PPOSM and Premier®

Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 323-1743
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week

Group Claims Mailing Address:
Attn: DDIL - Group Claims
P.O. Box 5402
Lisle, IL 60532

Electronic Claims Payor ID: 05030

DeltaCare®

Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 942-3772
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week 

DeltaCare Mailing Address:
Attn: DeltaCare - Group Claim, Grievances and Other General Correspondence
P.O. Box 3399 
Lisle, IL 60532

Electronic Claims Payor ID: 05030

Individual Members

Individual and Family Dental Plans

Customer Service Hours: Monday – Friday from 7:30 a.m. to 5:00 p.m. (Central Time)
Phone: (855) 327-8336
Email: csi@deltadentalil.com

Individual Dental Policyholder Claims Mailing Address:
Attn: DDIL - Individual Claims
P.O. Box 5402
Lisle, IL 60532

Electronic Claims Payor ID: IDIND

   

       

       

       

   

       

       

   

   

General Inquiries and Other Correspondence

Delta Dental of Illinois
111 Shuman Boulevard
Naperville, IL 60563
Phone: (630) 718-4700
Email: askdelta@deltadentalil.com

Sales and Marketing Questions
Phone: (800) 335-8215
E-mail: askdelta@deltadentalil.com

               

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