Group Members
Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 323-1743
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week (find a dentist, check claim status)
Group Claims Mailing Address:
Attn: DDIL - Group Claims
P.O. Box 5402
Lisle, IL 60532
DeltaCare®
Customer Service Hours: Monday - Thursday, 7:00 a.m. - 7:00 p.m.; Friday, 7:00 a.m. - 6:00 p.m. (Central Time)
Phone: (800) 942-3772
Email: csi@deltadentalil.com
IVR Phone System: 24 hours a day, 7 days a week
DeltaCare Mailing Address:
Attn: DeltaCare - Group Claim, Grievances and Other General Correspondence
P.O. Box 3399
Lisle, IL 60532
University of Illinois
University of Illinois Premium Payment Remittance Mailing Address:
Delta Dental of Illinois
Department 1030
P.O. Box 805275
Chicago, IL 60680-5275
Claim Appeals:
Attn: Re-Evaluation Committee
111 Shuman Blvd.
Naperville, IL 60563
PLEASE NOTE: CLAIMS APPEALS SHOULD BE SENT TO THE STREET ADDRESS ABOVE NOT THE PO BOX. THE PO BOX IS FOR CLAIMS ONLY. CLAIMS APPEALS SENT TO THE PO BOX WILL BE DELAYED.
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Individual Members
Customer Service Hours: Monday – Friday from 7:30 a.m. to 5:00 p.m. (Central Time)
Phone: (855) 327-8336
Email: csi@deltadentalil.com
Enrollment Help: Monday – Friday from 8:30 a.m. to 5:00 p.m. (Central Time)
Phone: (877) 824-2776
Email: individual@deltadentalil.com
Individual Application Mailing Address:
CONSUMER DIRECT - INDIVIDUAL PLANS
DELTA DENTAL OF ILLINOIS
P.O. Box 3384
Lisle, IL 60532
PLEASE NOTE: WE DO NOT ACCEPT APPLICATIONS OR CREDIT CARD INFORMATION BY EMAIL OR FAX. THE EASIEST WAY IS TO ENROLL ONLINE. HOWEVER, NOT ALL OF OUR PLANS OFFER ONLINE ENROLLMENT. IF YOU MUST COMPLETE A PAPER APPLICATION, PLEASE MAIL IT TO THE ADDRESS ABOVE.
Individual Dental Policyholder Claims Mailing Address:
Attn: DDIL - Individual Claims
P.O. Box 5402
Lisle, IL 60532
Patient Direct Mailing Address:
Attn: Patient Direct Enrollment
111 Shuman Blvd.
Naperville, IL 60563
Enrollment Help: Monday – Friday from 8:30 a.m. to 5:00 p.m. (Central Time)
Phone: (877) 824-2776
Email: patientdirect@deltadentalil.com
Claim Appeals:
Attn: Re-Evaluation Committee
111 Shuman Blvd.
Naperville, IL 60563
PLEASE NOTE: CLAIMS APPEALS SHOULD BE SENT TO THE STREET ADDRESS ABOVE NOT THE PO BOX. THE PO BOX IS FOR CLAIMS ONLY. CLAIMS APPEALS SENT TO THE PO BOX WILL BE DELAYED.
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