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How to Handle Dental Treatment Billing Questions

Posted on March 7, 2017 in Dental benefit information

Have a question about a dental claim? Login to your group member or individual member account on Delta Dental of Illinois' website to find information about recent claims and any claims filed within the past 18 months. If you don't have an account, you can register for one.

If you are unable to locate your claim information online, you can call a Delta Dental of Illinois customer service representative. A customer service number is located on your dental benefits card and contact information for Delta Dental of Illinois is also available here.

When calling Delta Dental of Illinois customer service, it's helpful to have the following information available:

  • Your name
  • Your member ID number
  • Date of service/treatment
  • Details of the claim in question

All Delta Dental of Illinois representatives have access to your information and previously paid claims to help address your questions.

On average, Delta Dental of Illinois resolves issues during the first call about 99.4 percent of the time, which means that your question will likely be addressed during the call. However, if your question is not answered right away, Delta Dental of Illinois will investigate further and contact you with a solution at a later date.