Updated March 27, 2020 12:30 p.m.
A message to our clients
As you know, the COVID-19 pandemic is bringing daily changes, challenges and stresses.
Our first concern is the health, safety and well-being of our employees, as well as that of our community and those we work with and serve. With this in mind, we have shifted to a fully remote work force with all of our employees who can working from home. Additionally, we have suspended all business-related travel and in-person meetings.
Providing a high level of service to our members, groups, brokers and dentists is a top priority. While we may be working differently, rest assured, it will be business as usual in terms of the service we provide you.
We have created a list of questions and answers to help guide our clients and brokers regarding our plans to conduct business during this time.
We have had a long-standing business continuity plan in place to ensure seamless service for our members, groups, brokers and dentists should we experience an event of this nature. We also have procedures in place to ensure the security of our services. We anticipate minimal disruptions as our teams are well prepared to continue to work with you and your members and provide the same high level of service as always.
Please note that during this time, we are adjusting our customer service hours from 7 a.m. to 5 p.m. Central Time, Monday through Friday. We will advise you of any other changes in our service operations.
We value your partnership and understanding.
Please continue to contact us with any questions or needs you may have.
This page will be updated regularly.