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Data Incident 2019

Notice of Data Breach
October 28, 2019

Delta Dental of Illinois provided notice of a security incident potentially affecting a small number of its members and/or their covered dependents. The incident may involve some personal information of these individuals. Potentially affected individual received notice by mail.

Delta Dental of Illinois is offering affected individuals complimentary identity protection from a leading identity monitoring services company. These services help detect possible misuse of your personal information and provide superior identity protection support focused on immediate identification and resolution of identity theft. The information affected by the incident may have included first and last names, addresses, dates of birth, dental and vision insurance information and/or Social Security numbers.

Questions?
If you received a letter or believe you may be potentially impacted, contact our dedicated call center at 855-951-0812 between the hours of 9 a.m. and 9 p.m. Eastern Time, Monday through Friday, if you have any questions or believe you may have an identity theft issue.

You can also access our Frequently Asked Questions.

Delta Dental of Illinois takes our obligation to protect the privacy and security of our members’ personal information seriously. After this incident was discovered, we promptly took steps to address this situation, including initiating an internal investigation and retaining an independent forensic investigation firm to assist us in our investigation of and response to this incident. Additionally, we have reset employee account passwords and implemented additional email security tools to help prevent this type of incident from reoccurring in the future. We have also consulted with law enforcement.

What You Can Do

What Happened

What Information Was Involved

What is Delta Dental of Illinois Doing

Identity Theft Protection Reference Guide

Frequently Asked Questions

   

What You Can Do

Although we are not aware of any misuse of potentially affected individuals’ information as a result of this incident, we want to make individuals aware of steps that they can take as a precaution:

  • Activate the Complimentary Identity Protection Services. We are offering identity theft protection and credit monitoring services through Experian’s® IdentityWorks® at no charge to potentially affected individuals. In the letters we mailed directly to potentially affected individuals, we included an activation code to enroll in these fraud detection tools. If you did not receive a letter and you believe you could have been affected, please call 877-890-9332 between the hours of 9:00 AM and 9:00 PM (Eastern Time), Monday through Friday and 11:00 AM and 8:00 PM Saturday (excluding holidays) to determine if you could have been affected and receive an activation code. Note that you must complete the enrollment process by January 31, 2020.
  • Check Credit Reports and Financial Accounts. You can carefully check your credit reports for accounts you did not open or for inquiries from creditors you did not initiate. If you see anything you do not understand, call the credit agency immediately. If you find any suspicious activity on your credit reports, call your local police or sheriff's office, and file a police report for identity theft and get a copy of it. You may need to give copies of the police report to creditors to clear up your records. You can also review your financial account statements to determine if there are any discrepancies or unusual activity listed. If you see anything you do not understand, call the financial institution immediately.
  • Review Explanation of Benefits Documents. You can also review explanation of benefits statements that you receive from Delta Dental of Illinois or review for persons whose dental or vision bills you assist with or pay (such as your child). If you identify services listed on the explanation of benefits that were not received, please immediately contact us.
  • Consult the IdentityTheft Protection Guide. Finally, please review the “Information about Identity Theft Protection” reference guide, which describes additional steps that you may wish to take to help protect yourself, including recommendations by the Federal Trade Commission regarding identity theft protection and details on placing a fraud alert or a security freeze on your credit file.

What Happened

Delta Dental of Illinois recently learned that an outside individual sent phishing emails to certain Delta Dental of Illinois employees soliciting their login information to our email system. The outside individual obtained and used the email credentials of one employee to gain unauthorized access to that employee’s email account.  The company took immediate steps to conduct a comprehensive investigation, including retaining an independent forensic investigation firm and data review team to help identify what had happened and determine what information may have been affected.

The investigation has not found any evidence that this incident involved any unauthorized access to or use of any of Delta Dental of Illinois’ internal computer systems or network, or that any other information was affected. Please note, at this time, we are not aware of any fraud or misuse of your information as a result of this incident.

Although the company does not have evidence that the outside individual actually viewed or used the contents of the email account, it is providing notice to potentially affected individuals out of an abundance of caution. In our notice, we offer identity theft protection and monitoring and highlight some additional steps you can take to help protect yourself.

Delta Dental of Illinois takes its obligation to safeguard the privacy and security of personal information very seriously, and the company has taken immediate steps to fortify the protective measures it already had in place.

What Information Was Involved

The information affected by the incident may have included first and last name, address, date of birth, dental insurance information and/or Social Security number. We provided notice as a precaution to inform potentially affected individuals about the incident. Our investigation has not found any evidence that this incident involved any unauthorized access to or use of any of Delta Dental of Illinois’ internal computer systems or network, or that any other information was affected.

Please note that we are not aware of any fraud or misuse of anyone’s information as a result of this incident.

What is Delta Dental of Illinois Doing

Delta Dental of Illinois notified potentially affected individuals directly and issue a media statement. The company has also reported this incident to federal law enforcement.

Delta Dental of Illinois has engaged Experian’s® IdentityWorks® to provide identity protection services at no cost to potentially affected individuals . We are offering identity theft protection and credit monitoring services through Experian’s® IdentityWorks® at no charge to potentially affected individuals. In the letters we mailed directly to potentially affected individuals, we included an activation code to enroll in these fraud detection tools. If you did not receive a letter and you believe you could have been affected, please call 877-890-9332 between the hours of 9:00 AM and 9:00 PM (Eastern Time), Monday through Friday and 11:00 AM and 8:00 PM Saturday (excluding holidays) to determine if you could have been affected and receive an activation code. Note that you must complete the enrollment process by January 31, 2020.  For more information about these services and instructions on completing the enrollment process, please refer to the enrollment instructions in the Identity Theft Protection reference guide

Delta Dental of Illinois takes its obligation to safeguard the privacy and security of its members’ personal information very seriously, and the company has taken immediate steps to fortify the protective measures it already had in place. It is important to note that this incident affected only a very small percentage of the company’s members. Further, the incident did not affect any other Delta Dental member companies or their members.