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Coronavirus Notice

A message to our broker and consultant partners

As you know, the COVID-19 pandemic is bringing daily changes, challenges and stresses.

Our first concern is the health, safety and well-being of our employees and those we serve. We have shifted to a fully remote work force and we have maintained our business operations.  

Providing a high level of service to our members, groups, brokers and dentists is a top priority. We have had a long-standing business continuity plan in place to ensure seamless service for our members, groups, brokers and dentists should we experience an event of this nature. We also have procedures in place to ensure the security of our services. There has been no disruptions in our operations as our teams are well prepared to continue to work with your clients and their members and provide the same high level of service as always.

We will advise you of any other changes in our service operations.

We have compiled a list of frequently asked questions (FAQs) to help guide our brokers regarding our plans to conduct business during this time.

Please note that during this time, we are adjusting our customer service hours from 7 a.m. to 5 p.m. Central Time, Monday through Friday. We will advise you of any other changes in our service operations.

We value your partnership and understanding.

Please continue to contact us with any questions or needs you may have.

FAQs

This page will be updated regularly.