Expertise and Service
Dental benefits are our focus
We have more than 50 years of experience and provide dental coverage to over 6,000 Illinois-based groups and more than 2 million members nationwide. Plus, 97 percent of our clients consistently renew with us year after year.
National market leader
The Delta Dental system, comprised of 39 member companies including Delta Dental of Illinois, serves more than one-third of all Americans with dental coverage.
Local, single site customer service and claims processing
We work hard to deliver exceptional service to our members from our Naperville-based service center. Our call center answers calls in less than 20 seconds, and our claims processing center turns claims around in less than three working days with a financial accuracy of more than 99 percent. All administrative services – customer service, claims, underwriting, billing, network recruiting and management, enrollment, sales and account service – are conducted from one location in Illinois.
Experienced account management
Our knowledgeable team of account managers ensures a seamless implementation and hassle-free, ongoing account management and administration. Our account management team collectively has more than 100 years of experience with an average tenure of more than 10 years with Delta Dental of Illinois.