Delta Dental of Illinois names new director of client services

NAPERVILLE, Ill. (September 16, 2021) — Delta Dental of Illinois is pleased to announce the hiring of Alyce K. Buchanan as director of client services.

In this role, Buchanan will be responsible for the company’s customer service operations, developing the service business plan and related strategies to ensure a customer-centric focus.

Buchanan has more than 20 years of dedicated contact center/service operations leadership expertise. Her broad background in strategic planning, telephone system implementation, process improvement and leading cross-functional teams makes her well-suited for this role. She has directed service teams in a variety of industries, providing her a comprehensive understanding of customer needs and best practices. Her previous work experience includes leading service operations at The Trustmark Companies and acting as a director at The Phoenix Companies.

Buchanan holds a Bachelor of Science and Master of Arts in Communication from Northwestern University.

About Delta Dental of Illinois

Delta Dental is the national dental benefits leader covering 1 in 3 Americans who have dental coverage. Delta Dental of Illinois is one of 39 member companies that make up the national Delta Dental system. Based in Naperville, Illinois, Delta Dental of Illinois provides dental benefit programs to more than 6,000 Illinois companies and covers 2 million members nationwide, including more than 50,000 Illinoisans with individual dental benefits coverage. Delta Dental of Illinois is committed to improving oral health in our community and furthers this commitment through the work of Delta Dental of Illinois Foundation.