Cheers for Peers
Jeanie McLaughlin
Nominated by: Louisa Brito
Jeanie came up with a way for finance to print out commission statements, to go with the checks that Bob was printing manually due to the CHC incident. Over 200 checks would have gone out with no statements, we would have received calls from brokers asking for the statement to go with the checks. Thank you, Jeanie!!!
Kim Weatherspoon
Nominated by: Sheila Rippel
Thanks to Kim for for always being available to walk thru a process that she does as part of her job with me. I have never done the specific job I am researching and needed clarification and she was able to explain exactly what is done and HOW it is done which helped me greatly in my research.
Ethan Murphy
Nominated by: Jeanie McLaughlin
Ethan is so helpful with processing broker change requests. It is a tedious task that I have literally never been caught up with until lately. Thank you so much, Ethan. You are really appreciated!
Lisa Dean
Nominated by: Jeanie McLaughlin
I would like to thank Lisa for being a great team member, even though she left us recently :( She is always busy but still finds the time to help out with 'broker stuff'. Recently, she zoomed right through something I thought would take months. Lisa, you are awesome!
Anikka Davis
Nominated by: Bryan Green
I spoke with an SOI member today who stated you were very professional and personable. He said he doesn't normally complete surveys or give compliments but felt that your customer service was so exceptional that you deserved the recognition! Great Job! Thank you for your soft skills, hard work, and dedication to our callers.
April Briggs
Nominated by: Walter Lukaszewski
Due to a system error in the TAIC Eligibility File that is sent to ICS, Our partner ICS rejected over 300 Claims. All of these claims had to be keyed in here at Delta Dental. April stepped in and keyed all of these claims into the system in order to ensure they were processed. Great Job April!!
Kim Weatherspoon
Nominated by: Walter Lukaszewski
Due to a system error in the TAIC Eligibility File that is sent to ICS, Our partner ICS rejected over 300 Claims. All of these claims had to be keyed in here at Delta Dental. Kim stepped in and keyed all of these claims into the system in order to ensure they were processed. Great Job Kim!!!
Taylor Bover
Nominated by: Bryan Green
I spoke with a member today who stated she couldn't understand how her claim processed. She wanted to shine a light on you for good customer service and being able to explain how her claim processed with clarity. She said you have really good customer service skills, and she appreciates your assistance! Thank you for your dedication to the CS team and providing excellent customer service!
Anikka Davis
Nominated by: Bryan Green
I spoke with a member today who stated you were compassionate, communicated clear and concise and it was evident you knew what you were doing. She stated when the call ended, she felt at ease that you were able to assist her with all her needs and also educate her on our website and portal. Keep up the amazing customer service that you provide for our members day in and day out!
Doc Control
Nominated by: Walter Lukaszewski
Just wanted to give Cheers to the Doc Control team for coming together and stuffing and mailing out over 10,000 tax forms early. With the inserter not stuffing the envelopes properly and a tight deadline looming, everyone in Doc Control showed amazing teamwork and stuffed all those envelopes by hand. Not only did they meet the deadline they beat it by 1 day. Great Job everyone and Thanks again.
Sheila Rippel
Nominated by: Loyda Acosta
Kudos to Sheila for completing the arduous task of providing user access reports for both HealthEdge and Keyspring, obtaining ITL sign off and/or changes for access, and incorporating most of the changes in just 3 weeks time! Thank you, Sheila, for doing this important work to help be better prepared for the external financial audit that began in February. It also validated the goal of doing an in-depth review of all user roles in HealthEdge and Keyspring will be of utmost value later this year to maintain proper access to the system.
Francisca Perez
Nominated by: Bryan Green
I received a kudos call for you from one of our members today! He went on to explain that he was frustrated and upset when he called in. He stated that you were patient and helpful. You were able to calm him down by offering solutions to his concerns by reaching out to the provider's office on his behalf and calling him back with an update. He wanted to make sure you received recognition. This is exactly what providing a positive customer experience entails! Thank you for identifying the consumer's frustrations, offering solutions and following through!
Anikka Davis
Nominated by: Bryan Green
I spoke with one of our members today for a KUDOs call for you! The member stated she was very frustrated with her situation but once she spoke with you all of that changed. She went on to explain that you were patient, helpful and explained things in a way that was able to give her clarity and calm her down. She also stated she works as a customer service supervisor for her profession and that she wished all customer service reps were as helpful and joyful as you were today! What an awesome compliment! Keep up the amazing work. We all appreciate you!
Liz Erickson
Nominated by: Bryan Green
I spoke with a caller today who wanted to take extra time out of their day to compliment you on your customer service skills. She stated she has a lot of trouble understanding her policy and how her benefits work but you were able to explain things in a way she can understand more clearly. She also stated she appreciates your great customer service skills! Thank you for your dedication to our callers and members! We appreciate you!
Ivan Sanchez
Nominated by: Sandy Misas
What a great way to start the week!! Wally noticed a package that needed to be delivered to a team member in Consumer Direct that resides less than an hour away from Delta and was awesome to offer to have Ivan deliver the package vs shipping. That's what I call great teamwork and collaboration!! Thank you Wally and Thank You Ivan!!
Teri Cole
Nominated by: Bryan Green
Our member wanted to take time out of her day to give you positive feedback and make sure you were recognized. She said you were a breath of fresh air. She enjoyed working with you today and stated that you were extremely helpful, knowledgeable and were able to answer her questions with ease. Keep up the amazing work and thank you for assisting our callers!
Tashonda Mattox
Nominated by: Bryan Green
I received a kudos call for you today from a provider's office. The office rep stated they were having trouble navigating our website and in her exact words she stated that you communicated clearly, confidently, and concise. She wanted to take extra time out of her day to explain what a great job you did. This is amazing feedback to receive! Thank you for your dedication to helping our callers and we love to see the KUDOS to start the year off strong. Continue to build on that momentum and keep up the great work!
Anikka Davis
Nominated by: Bryan Green
I received a kudos call for you today from one of our SOI members. The member stated you were wonderful to work with, have a great sense of humor and was ecstatic with the level of customer service you provided. Just a few days ago I gave you accolades via Teams on how great your soft skills are. You can hear the smile in your voice when you speak with our members. I couldn't be more excited to share this kudos with the team. What a start to 2024! Keep up the great work!
Cathy Schmidt, Stacy Beitzel, Jennifer Hockin
Nominated by: Loyda Acosta
Time? Is a hot commodity. Feedback? Is a gift. I appreciate Cathy, Stacy, and Jennifer for providing both to help me with the interview panel for the assistant project manager position. The selected candidate will start soon!
Sheila Wilcox
Nominated by: Beth Tortorici
A huge THANK YOU to Sheila for all of her creativity, time and talents in creating our MARVELOUS CHRISTMAS cube! It is amazing!!
Vanessa Wilczak
Nominated by: Nikki Gist
Thank you Vanessa for your meticulous approach to screening and interviewing. I appreciate your recruitment drive for our team and all that you do!
Jamie Zach, Lori Maskeri, Sue Buchino, Kasia Pruszynski
Nominated by: Ofe Torres
Cheers to an amazing team that work daily to get our providers built and claims processed. Their hard work and collaboration reflect our goals of a better provider and customer experience. Thank you for all you do!
Kristin Myer
Nominated by: Loyda Acosta
I have the best colleagues... Kristin Myer was quick to proactively step in and lead the NC network project to ensure it didn't miss a beat. Thank you for lending a hand when mine were already full!
Cathy Schmidt
Nominated by: Loyda Acosta
I have the best colleagues... Cathy Schmidt was a great co-pilot and guided the QHP open enrollment project team across the November finish line. Thank you for lending a hand when mine were already full!
Nikki Burton and Latoya Shepard
Nominated by: Grace Denemark on behalf of Northwinds
FROM: Megan Denny, Northwinds Configuration Analyst: "I wanted to take a second to recognize Nikki and Latoya. The amount of configuration growth I have seen in both of them is tremendous. They both take the time to research user guides, the Keyspring Library and previous notes to find answers to their questions. In addition, they are both testing solutions before asking for additional assistance. "
"I couldn't be more proud of them and wanted to let you know"
I second Megan's recognition and I agree with her assessment whole heartedly. Thank you Nikki and Latoya for your continued dedication to TAIC stabilization and your leadership as we look towards Delta Conversion.
Jennifer Wilcox
Nominated by: Bryan Green
Jennifer is always ready and willing to assist with hot issues for members. She is helpful reliable and a joy to work with! Thank you for being an asset to the CS team, we appreciate your hard work.
Grace Denemark & Team
Nominated by: Loyda Acosta
Here we go! Keyspring MYT (Multi-Year Transition) is off to a good start. NorthWinds passed on kudos to Grace and her team for providing valuable insight to help streamline and automate data mapping in preparation for MYT, which is going to kick off in the coming weeks.
Annmarie Garcia
Nominated by: Cindy Garcia
Anna is always willing to help and has taught me so much in my transition to GM she is the definition of a team player.
Gloria Reyes
Nominated by: Loyda Acosta
Thank you so much, Gloria! Your input with setting up the townhall and catering crew for the company-wide TruAssure Keyspring celebration was very helpful and made for an enjoyable event!
Nikki Gist, Dena Austin, Kathy Nelson, Karyn Glogowski, and Sandy Misas
Nominated by: Jess Vavra
Cheers to these ladies for volunteering at our Dentist By 1 event at Midwestern! They ensured all our families were welcomed and supported throughout the event. Not only did they help keep the event organized and running smoothly, but they are a blast to work with. Thank you all from me and the families you helped!
Mozella Johnson
Nominated by: Bryan Green
Mozella is always willing and ready to assist with request from the customer service department. Not only is she extremely helpful, she is prompt and efficient. We appreciate you!
Ann Marie Walker
Nominated by: Karyn Glogowski
Our five year strategic plan will pave the avenue for our success. We are so appreciative of Ann Marie's countless hours of strategic planning. She is the best!
Diane Grek
Nominated by: Bob Boguslawski
I want to acknowledge and thank Diane for helping the Finance Department get through a very busy and difficult time. Diane returned to the department on a temporary basis to help assist with billing functions and was especially helpful in addressing a backlog of customer's billing questions. Diane's work was outstanding and all of us in Finance appreciate the Collaboration!
TAIC Keyspring Core Team: Grace Denemark, Khristi Blocton, Latoya Shepard, Michelle Govan, Nikki Burton, Ofe Torres, Pauline Smith, Sandy Misas, Sheila Rippel
Nominated by: Loyda Acosta
WE DID IT! Our shared goal of implementing Keyspring for TruAssure was an incredible accomplishment. I am truly grateful for each one of you for devoting a tremendous amount of time and effort over the past two years to get us across the finish line. This achievement would not have been possible without you on the core team. we were better together!
Claudia Steitz, Jamie Zach, Kathy Horan and Virginia Olson (Consumer Direct Team!)
Nominated by: Sandy Misas
Best team ever!! I've said it before and I will say it again, we are a small but MIGHTY team!! Everything that you have accomplished during this migration period, while not having quick access to me, keeping up with the changes, and being self-sufficient!!! The team spirit that I have seen within team chats, words of encouragements that you give to each other, as well as helping each other with questions. I could not be prouder of each of you! And now that we are at GO LIVE week and all hands are on deck you came out and knocked everything we had to do out with a single punch!!! GREAT JOB TO ALL OF YOU AND THANK YOU FOR ALL YOU DO!
Louisa Brito, Stacy Beitzel, Nikki Gist, Brianna Spartz - CX certified team!!
Nominated by: Ann Marie Walker
I am leading a Customer Experience (CX) initiative at DDIL in collaboration with my counterparts at DDWI and DDVA (with a close link to Wyssta and NorthWinds). Since CX is a key focus and will be integral in our next strategic plan, several members of our VOC/CX cross functional team - Louisa, Stacy, Nikki, Brianna and me - went through a process with Forrester to become CX certified. We had two months to complete 6 chapter areas related to CX - which included several hours of reading a week independently and meeting as a team weekly to complete the projects assigned for each chapter. Yesterday, we all took the final exam required to become CX certified and we ALL passed! Yay team! I want to recognize Louisa, Stacy, Nikki and Brianna for dedicating their time - balancing this learning track with their many responsibilities (doing most of the work after hours), bringing limitless energy and committing to learning something new and helping to lead the CX initiative. I am lucky to be working closely with this team and am so thankful for their support, diligence and dedication!! While all are rock stars who exemplify all of our values, I want to give a special congrats to Louisa who went through CX certification while also taking college courses (and making the honor roll!!) AND giving 100% every day to her team, her job and our organization.
Linda Crawford
Nominated by: Bryan Green
Linda is an amazing team player who is a true asset to the Customer Experience Team. Thank you for assisting with the CSI email box and always supporting your colleagues and leadership team. Your hard work and dedication to the department does not go un-noticed.
Jessica Patterson
Nominated by: Paula Given
Jessica is always willing to get the Job done. She definitely is a team member, and will help at the drop of a hat. So Glad she is on our Team.
Lori Maskeri
Nominated by: Bryan Green
Lori,
You do an amazing job assisting with tasks including The TA CE Specialist box and collaborating with your peers and leadership to ensure work is done timely and accurately. We appreciate your hard work and dedication to the team! Keep doing a great job!
Jamie Zach, Linda Crawford, and Susan Buchino
Nominated by: Lori Maskeri
Outstanding hard work and dedication in processing claims, building providers, keying claims, and handling the White mail on a daily basis to insure claims are processed in a timely matter and we meet all goals.
Karlie Long
Nominated by: Walter Lukaszewski
On Monday 3/27 a critical system for Doc Control went down. This happened while I was on PTO. Karlie went above and beyond and notifying the appropriate parties and acting as a liaison to our vendor ICS. Karlie really stepped up to the plate in making sure that work did not fall too far behind. Karlie also found some creative workarounds in order to make sure that claims were processed. Way to go Karlie.
Anna Garcia
Nominated by: Jennifer Winston
Anna is always positive and helpful. She makes time to assist her coworkers, even with her heavy workload and busy schedule.
Diane Cerino & Cassandra Koopman
Nominated by: Ofe Torres
Diane and Cassandra have been instrumental in claims remediation for the conversion project. They go into to any meeting or task with the common goal of improving our TAIC claims numbers to meet business needs. Teamwork makes the dreamwork and you make it look so easy.
Esme Sifuentes
Nominated by: Ofe Torres
Very impressed with Esme's ability to dive in and assist with testing in HE during dress rehearsal. She is an invaluable asset for the TAIC team when there are process questions or call escalations. Go Esme Go!
Lori Maskeri
Nominated by: Ofe Torres
Lori has leaped in and has been assisting claims in many areas which have helped reach TAT for claims. She's also been training new hires in IMUA all while training in the new HE system. She is a go-getter! Great work Lori!
Tim Schalk
Nominated by: Grace Denemark
Tim is always quick to respond to reporting needs. I have made multiple request for changes to existing reports, or needed new reports for the conversion. He is always so helpful and in return makes my job easier! Thanks Tim.
Vanessa Wilczak
Nominated by: Loyda Acosta
Vanessa, you deserve my thanks for consistently supporting requests to update the TAIC Keyspring project page on the portal. I also appreciate the times when I have a "special" request and you provide me with options to ensure it satisfies the intention behind the post on the DDIL portal.
Gloria Reyes
Nominated by: Loyda Acosta
I want to take a moment to thank you, Gloria, for always being so responsive to my townhall requests. It is refreshing to know that I can ask you to arrange for the space to be set up for a large crowd and not have to worry about following up to confirm it has been done. I appreciate being able to count on you to follow through and deliver each and every time.
Khristi Blocton
Nominated by: Loyda Acosta
Wow! It was a tall order with an aggressive deadline but that didn't stop you from getting it done. Thanks for your undivided attention to sending all the 2nd iteration of the Historical Financial Data tables to NorthWinds on time. I sincerely thank you for your undivided attention to this important deliverable for the TAIC Keyspring project.
Consumer Direct Team
Nominated by: Sandy Misas
To the Consumer Direct Team, thank you for all you do and continue to show that strength is not in numbers. You are a small but very mighty team, that I couldn't have asked for. The amazing teamwork, personalities and vibes we have every day!! You guys make coming to work enjoyable and I'm proud to be a part of this team with you. THANK YOU, THANK YOU, THANK YOU AND THANK YOU!
Ofe Torres
Nominated by: Loyda Acosta
Just a note? I don't think so. It is not everyday an external partner recognizes staff but the bar has been set. Ann Graybill (Director of Configuration and Training for NorthWinds) shared this about Ofe: I wanted to send just a quick shout out this morning to say how impressed I am with the know-how I continue to see from you.
I recognize your ability to fully attempt to troubleshoot reported issues and investigate the areas of HE that may be triggering the issues. In addition, your spirit to engage the rest of the claims unit you work with to test and get to know the system is inspiring.
I have no doubt your leadership team would be in agreement but wanted to also just say Thank You!
Brianna Spartz
Nominated by: Loyda Acosta
A special thanks to Brianna and the Marketing Communications team for taking the time to create helpful content to raise awareness (the A in ADKAR!) on the external communications plan for the TruAssure Keyspring implementation. Brianna's presentation was crisp and consistent in each session which provided our ITL's will valuable information. It takes an organization to influence change and Brianna was instrumental in supporting this important element of the project.
Kevin Stolz and Tisha Anderson
Nominated by: Mary Bowers
I would like to thank Kevin Stolz and Tisha Anderson for contributing their time to the Claims Team, we appreciate you!
Sandy McKay and Dr. Jason
Nominated by: Mary Bowers
Sending a shout out to Sandy McKay and Dr. Jason - Thank you both for your time, collaboration, and support with our DDS and Review claims. You are the best!
Claims Team
Nominated by: Mary Bowers
Giving props to the Claims Team. You all did an awesome job (individually and as a team) meeting the performance objectives for claims TAT, Financial, Payment and Processing Accuracies in 2022. It is hard work, but you make it look so easy! Thank you for all you do - YOU ROCK!
Linda Crawford
Nominated by: Tornicka Wagner
Linda was also one of the wonderful reps who assisted me with my training as well she was very helpful and made sure we were ready to go on our own thank you, Linda.
Jennifer Wilcox
Nominated by: Cindy Garcia
Always so generous and kind and willing to explain things! Thank you so much Jennifer always appreciate your help!
Paul Green
Nominated by: Beth Tortorici
Thank you to Paul for his expertise, patience and quick turn-around time in setting up custom billing reports for several clients in the past month!
Pauline Smith & Professional Services Team & Others
Nominated by: Terry Maddox
Thank you for completing the fix for over 21,000 provider records in January. Big achievement with big influence on our readiness for the TruAssure Keyspring conversion. Thank you to Pauline, and Dr. Jason for his leadership.
Jennifer Wilcox
Nominated by: Josh Uribe
Jennifer has helped me numerous times with escalated claims. She is always so quick and knowledgeable. She deserves a cheer & a rockstar too. It's the smiley faces for me at the end of her emails. TY TY <3
Claudia Rojas
Nominated by: Loyda Acosta
New to the organization? New content management tool? Intense project deadline? The answers to these questions would normally present a challenge, but not for Claudia! She started with the Marketing Communications team not too long ago and was able to step in and step up in a big way to deliver a critical deliverable for the TruAssure Keyspring project. Claudia worked closely with the business and technical project teams to understand the output and its associated timeline then quickly shifted into gear to get it done. Thank you Claudia for making the development of the new portal content in Magnolia a priority!
Group Maintenance, Eligibility and Contracts
Nominated by: Louisa Brito
I'd like to thank Cathy's entire team for always being so helpful! The small group team appreciates every single one of you! Keep up the great work!
Vanessa Wilczak
Nominated by: Sheila Rippel
I tend to use Vanessa as my "go to" when I need info on new/terminating employees, access questions based on transfers, NorthWinds changing the ticket process without telling me and many other things. She is always prompt and so pleasant with her answers, and I appreciate her attention to my questions. Vanessa rocks.
Andrea Ganz
Nominated by: Loyda Acosta
Andrea has an incredible level of commitment! Scheduled PTO did not stop her from completing financial reconciliation early in the day before the holiday so the daily mock production activities can proceed. This effort is so very much appreciated. I give THANKS to you Andrea!!
Ilaine Jessup and Tim Schalk
Nominated by: Ann Marie Walker
The Marketing Communications Team sends numerous emails and surveys. The lists we receive for many of these required a lot of manual intervention and numerous hours from our team each month. We put together a document of each list needed and the details and steps we would need to have the lists automated by Data Insights, so there would be no more manual intervention from our team. We sent the email to Data Insights with our request at the end of the day Friday. By mid-day Tuesday, they had completed the request, streamlining the data we receive for several lists (and several required complex data sets and flows to automate). This will make life much easier for our team (and much less error prone) and make it easier for the necessary communications to go to the person intended. Thank you so much, Ilaine and Tim, for your fast and thorough work! I am always confident the Data Insights team can deliver any requested solution and Ilaine and Tim (and of course, Paul, too, but he was not involved in this project) ALWAYS knock it out of the park! THANK YOU!!
Brent Goldsberry
Nominated by: Ann Marie Walker
Cheers to Brent for his thoughtfulness! A few Product Innovation meetings ago, he was facilitator and brought sweet treats for the team. They were amazing! Since then, he has shared treats - and made the whole team smile - at every meeting. We have our meeting tomorrow, and it's also the lunch celebrating all cross functional team members. He can't make the meeting or lunch, but he made sure to send the sweets. So sweet! :) Thanks, Brent, for being a great team member - sharing your input, and bringing wisdom, collaboration and smiles to every meeting!
Mozella Johnson
Nominated by: Terry Maddox
Mozella took on ~100 UAT tickets for the Keyspring conversion effort to review a branding fix to now show "TruAssure." It was a big and important effort, completed in a short turnaround time. THANK YOU!
Erika Barney
Nominated by: Kristin Myer
Erika did a great job with Compliance and Ethics Week this year and the individual security trainings that she completed all week long. Thank you, Erika, for always stepping up and making sure we all stay safe.
Lydia Saad
Nominated by: Kathryn Klein
I appreciate you, Lydia, for always being proactive obtaining additional info I would need to build and maintain groups. It is more helpful than you know.
Group Maintenance Tables Team: Roberta Maruszak, Regina Golab, Tisha Anderson, Latoya Shepard, Nikki Burton and Monica Beltran
Nominated by: Grace Denemark
I want to give a shoutout to the GM Tables Team and BSAs for all their hard work to get us to the finish line of loading all TAIC Group business into Keyspring. It was a vital part of reaching our Go-Live Readiness. THANK YOU!!
Amanda Meola
Nominated by: Beth Tortorici
Amanda is a member of the VOC Cross Functional Committee. She is so bright and sharp! I am always impressed by her knowledge and initiative. DDIL is lucky to have her as a CER, she has much to offer!
Khristi Blocton
Nominated by: Loyda Acosta
Khristi, I am proud of your adaptability and commitment to producing outcomes to meet urgent deliverables for a critical strategic initiative.
Thank you for focusing on completing all of the historical financial data mapping tables that doubled in size (from 13 to 27) over the course of two weeks. It is great to work with someone like you who is willing to accept the need to pivot and support the need to reprioritize a workload that is already demanding. Your patience with the back and forth that some of the tables required (up to five times!) is admirable. It proved that you were dedicated to ensuring quality results.
Michelle Govan
Nominated by: Loyda Acosta
Michelle, I am proud of your adaptability and commitment to producing outcomes to meet urgent deliverables for a critical strategic initiative.
I am so pleased with your ability to effectively communicate with the Change Ambassador Network (CAN). This week’s meeting with CAN was proof that you can identify important topics to share and articulate messages to raise awareness about key milestones, updates and changes tied to the Keyspring project. This is an important role that supports organizational change among a highly cross-functional team. This also speaks to the importance of ADKAR methodology that we are working on engraining in our culture.
Sheila Rippel
Nominated by: Loyda Acosta
Sheila, I am proud of your adaptability and commitment to producing outcomes to meet urgent deliverables for a critical strategic initiative.
I appreciate your incredible attention to detail. That strength allowed you to create roughly 40 training IDs to ensure the business had credentials to continue with their Keyspring courses. This request came to you unexpectedly, yet you did not hesitate to quickly take action, even though there are a number of other competing priorities on your plate.
Mary Bowers
Nominated by: Joanne Hoger
Mary and her team continue to provide excellent support when dealing with dental offices and the State of Illinois College Choice Plan.
Kim Weatherspoon
Nominated by: Maria Rodriguez
Friday afternoon, we had a provider walk in with great need of assistance. Kim went above and beyond to help. She reached out to all proper personnel and gathered as much information as possible to assist him in resolving his situation.
Bill Pierson
Nominated by: Nikki Gist
Cheers to Bill for working through a difficult time last week in the call center during system outages. His efforts in creating and updating the automated system on the fly allowed the department to make good decisions in order to maintain performance.
Loyda Acosta
Nominated by: Terry Maddox
We are happy to celebrate the great strides everyone has made in completing so many test cases for the TruAssure conversion strategic imperative. Such success reflects well on each person doing the detailed work AND the leader who brings everyone together and blazes the trail for others to follow. Thank you, Loyda Acosta, for stepping into the detailed work needed to complete testing for a few thousand test scenarios and coordinating the interdependent activities of such a large effort. Your communication and push to achieve this milestone has given us reason to celebrate. We appreciate you bringing so many others with you with accountability, respect, and teamwork. Thank you!
Latoya Shepard
Nominated by: Terry Maddox
I would like to give a shout out to Latoya Shepard, who in her first two months, has joined the "Great 8+" core project team for the TruAssure conversion to Keyspring. Working in a critical, key role on the business configuration team; she's quickly adapted to a new system, processes, and business rules - all still under construction. She's making her mark early and we see the expertise she brings to the DDIL enterprise. She cheerfully offers suggestions and is taking on important project assignments much earlier than typically expected. Her positivity and engaged "can do" attitude stands out, even when surrounded by some of our leading operational experts on the Great 8+ team. She's making a difference and we appreciate her stepping up. Thank you!
Operational managers also working as subject matter experts
Nominated by: Terry Maddox
I would like to send cheers and accolades to specific client services managers who have been deep into testing Keyspring and still continuing their "day jobs" as a team leader/manager finding time to guide and coach their functional teams and keeping everyone focused on current operations objectives. While all ITL's and department leaders should be commended for the cross-functional team success in achieving our UAT and mock testing goals, these specific people are also working in critical roles and they are critical subject matter experts for the TruAssure conversion project. Mary Bowers, Nikki Gist, Walter Lukaszewski, and Mozella Pitchford have been coordinating the work of their teams and additional testing requiring their cross-functional help and expertise. Additionally, Grace Denemark is a charter member of the "Great 8" core project team. She does it all. She's a problem solver, actively configuring the system plans, groups and policies, and engaged fully in a leadership capacity. In addition to her functional expertise, Pauline Smith was asked to join the conversion core project team as a project assistant, facilitator, and leads on the coordination of UAT test case completion. We've started calling the core project team "The Great 8+" as she's been adopted as another member of this very hard-working, focused, and celebrated team. Thank you, everyone!
Ofe Torres, Diane Cerino, Cassandra Koopman, Mary Bowers
Nominated by: Terry Maddox
I would like to send a huge thank you and kudos to the claims specialists: Ofe Torres, Diane Cerino, and Cassandra Koopman; and their manager: Mary Bowers. Their focus on the Keyspring UAT and mock testing has been outstanding and all the while still meeting our client expectations for claims turnaround. With all this in the balance they were able to accomplish a VERY important Keyspring testing milestone with tremendous effort, teamwork and coordination with other functional subject matter experts across the enterprise. Thank you for meeting the challenge goal set for this month to maintain progress on the TruAssure conversion. I know it wasn't easy. You have my respect and gratitude!
Sandy Misas and Jamie Zach
Nominated by: Cathy Schmidt
Kudos to Sandy and Jamie for all their effort in completing their assigned individual UAT scenarios. Many of their test scenarios recently became available so they were working under extremely tight deadlines while balancing other day to day tasks. They are TAIC IDP champions and I am so appreciative for their dedication and commitment!
Annmarie Garcia and Nikki Burton
Nominated by: Cathy Schmidt
Anna and Nikki need to be recognized for the tremendous effort shown during UAT. They each worked hard to complete their assigned account and benefit UAT scenarios to assist in meeting goals. Given the cross functional nature of Group Maintenance they also assisted multiple functional areas who had GM dependencies to complete their UAT test scenarios. Thank you to both for living out our collaboration value and for the effort shown during UAT.
Mozella Johnson, Jessica Patterson, Claudia Garcia, Diane Grek
Nominated by: Cathy Schmidt
A HUGE thank you for all the work you did in completing the Keyspring enrollment/electronic enrollment and employer portal test cases. This team has done a fantastic job completing UAT, assisting with dependencies needed from other functional areas and balancing this effort with day to day tasks.
Pauline Smith and Kasia Pruszynski
Nominated by: Jason Grinter
Cheers to Pauline and Kasia! Thank you for all your work with not only testing and implementing aspects of Keyspring that affect our department but helping others as well. I've never heard either of you complain for one second about the additional workload and you've kept our department working like a well oiled machine the entire time. Thanks for keeping an eye on the prize (we need Keyspring!!) and for everything you both do for all the Enterprise all year long!! Truly a big big thank you from the bottom of all our hearts.
Allyson Savage and Pauline Smith
Nominated by: Laurend Doumba
Allyson Savage from Underwriting and Pauline Smith from the Core Team have demonstrated something we've been advocating for years – Collaboration. They faced a tight deadline amid systemic and organizational concerns. They decided to get on the phone and go line by line through all outstanding items. They wanted to make sure everything was done correctly before the deadline. The process took some time, but given the importance of UAT, this was a necessary effort. Both worked well after hours to accomplish this yet remained on top of their standard production – what a testament! In the end, their goal was met. I view this as exceptional work that deserves solid recognition.
Veronica Wilson
Nominated by: Cecilia Spencer
I am happy to nominate Veronica Wilson for Collaboration. Veronica has been consistent in her response to the most difficult questions we receive from members, HR and group admin. Her patience and dedication to providing the detailed information that's requested is so appreciated. She goes above what is requested of her and is always so very pleasant. Her hard work is truly appreciated. Thanks for always going the extra mile! You are a Rock Star!
Erika Barney
Nominated by: Julie Osbourne
Erika is a thorough and knowledgeable co-worker. While training me, she has been very patient when I have questions.
Amy Kindl
Nominated by: Julie Osbourne
Amy is a thorough and knowledgeable co-worker. While training me, she has been very patient when I have questions.
Erika Barney
Nominated by: Julie Osbourne
Erika is a thorough and knowledgeable co-worker. While training me she has been very patient when I have questions.
Amy Kindl
Nominated by: Julie Osbourne
Amy is a thorough and knowledgeable co-worker. While training me she has been very patient when I have questions.
Brenda Holley and Jill Beckmann
Nominated by: Mary Bowers
Sending a shout out to Brenda Holley and Jill Beckmann for sharing their expertise and being a resource for our CER's in training for the Star Status program. Thank you and we appreciate you!
Ivan Sanchez and Brian Vrchota
Nominated by: Jess Vavra
The Foundation has had a very large set and props (HUGE TEETH) in storage for our Land of Smiles program for the duration of the pandemic. We are preparing to be back in person and when the production company came to the office to pick up the set, Ivan and Brian did not hesitate to help bring it down from the 4th floor. Thank you guys for helping, I couldn't have done it without you. Cheers!
Nikki Burton
Nominated by: Grace Denemark
Nikki has been working tirelessly to get the benefit plans for TAIC built into HealthEdge. She has really gone above and beyond to get the job done. Thank you, Nikki!!
Jackie Wiechec
Nominated by: Erika Barney
This was Jackie's first year doing QHP templates for her department and she absolutely owned the process. Compliance thanks you for your hard work and dedication to figuring it out and getting them done in a timely manner even when it meant longer days to get them in. You rock Jackie!
Amy Kindl and Julie Osbourne
Nominated by: Kristin Myer
Big shout out to Amy and Julie. During the outage last week I told them they could wait until 7am to come into the office Friday to see if the VPN was fixed. I texted them at 6:45 to let them know it was not going to be fixed and they were both already in the office. What a great commitment to our company and being able to pivot when needed.
Christine Kirkwood
Nominated by: Dena Austin
Thank you Christine for your assistance. Whenever I have a question she is very quick with a response and thorough. One question I sent her she went over and beyond to find the answer, which allowed me to have a quick turn around time with my follow up to the caller. A "BIG" thank you Christine for your collaboration!!
Nedra Draper, Anna Garcia, Cristina Renteria, Jennifer Winston
Nominated by: Yoceyy Uribe
Big shoutout to these ladies for their help with all my GM questions and always being available to help in office and remotely. Extra cheers for Jennifer for going the extra mile and helping with my rebuttals.
Alyce Buchanan
Nominated by: Karyn Glogowski
Alyce joined us for a Finalist Presentation and presented a set of slides regarding our customer service philosophy, capabilities and metrics. Bob Maxwell and I were very impressed with her role in the presentation. She was articulate, enthusiastic and very authentic! It is obvious that she is a talented orator, and we appreciate her contribution in telling our story. Alyce needs to be prepared for more requests now that we have discovered her!
Sandy Misas
Nominated by: Cathy Schmidt
Huge shoutout to Sandy for completing the QHP transparency templates ahead of schedule. Sandy is currently heavily focused on our Keyspring initiative, so her attention on completing the templates is much appreciated and puts us one step closer to 2023 open enrollment for QHP. Thank you, Sandy!
Melissa Martinez
Nominated by: Deb Ulmer
Melissa "gave it all" when it came to working with a difficult client. She provided numerous reports with billing data and participated in a conference call with me, the broker and the group admin to help work out solutions to their issues. Thanks, Melissa, for your time and support in helping me with this tough one!!! I appreciate it so much!
Mary Bowers and Diane Cerino
Nominated by: Loyda Acosta
Spreading some peer cheer for Mary and Diane, who are my sHEROES! They said they would, and they did. With an extremely tight deadline, Mary and Diane carved out time in their busy schedules to validate the claims adjustment process for the Keyspring implementation. The kickoff for this Key 5 goal was Friday afternoon, and by Monday afternoon, they completed the task. I am grateful for their commitment to this critical milestone that gets us closer to readiness for go live.
Mary Bowers
Nominated by: Joanne Hoger
SOI CCP claim was denied in error - she adjusted the claim and the balance due will be sent to the PPO provider!!!
Lynn Filippelli
Nominated by: Loyda Acosta
A sincere THANKS to Lynn for stepping in to lead the OCM ADKAR train the trainer sessions for all ITLs. It was great partnering with her to develop the content and messaging. The bonus was being on the receiving end of that collaborative effort which allowed me to see firsthand the top notch presentation Lynn delivered to ensure the Enterprise takes a step forward to "speak a common language for change".
Tim Schalk
Nominated by: Kathy Nelson
No matter what I send to Data Insights, Tim has it completed the same day and looks for solutions or creates a new report in BO for our easy access. He is always professional and consistent. It is a pleasure collaborating with Tim and his ideas for better reporting to our clients.
Gloria Reyes
Nominated by Lynn Filippelli
Thanks to Gloria for all the help she provided to the NorthWinds team this week! NorthWinds leadership was visiting our office and Gloria stepped up and helped them provide a pizza lunch to their team. Gloria is always willing to help! Thank you, Gloria!
April Briggs
Nominated by Karlie Long
April has been a fantastic coworker and always makes sure the front desk is covered. When people are sick she has no issues covering. All around awesome lady.
Lynne Williams
Nominated by: Ann Marie Walker
I bumped into Lynne in the elevator. I was running from meeting to meeting. She asked if I was grabbing lunch on the 4th floor and I told her I couldn't until later as I had back to back meetings. She went to the 4th floor, picked up lunch and brought it to my office while I was in my next Zoom meeting. So thoughtful, so unexpected and so, so nice of her! Thank you, Lynne! You're the best!!
Dr. Jason Grinter
Nominated by: Jessica Vavra
Cheers to the Popcorn Champion! Giving a shout out to Dr. Grinter for hauling his popcorn maker to the office and popping fresh corn for us yesterday. It was the perfect touch for our Sports day.
Mary Bowers
Nominated by: Sheila Rippel
Just letting Mary know how much I appreciate her for always being willing to assist me when I need information relating to the claims area. She is always quick to answer so I can move on with my work. THANKS Mary.
Cristina Renteria, Nedra Draper, Jennifer Winston, Anna Garcia, Yocelyn Perez
Nominated by: Andrew Caniglia
Thank you all for your hard work, patience and attention to detail as we have successfully navigated another busy open enrollment season. Truly a team effort. Cheers!
Jennifer Wilcox
Nominated by: Bryan Green
Jennifer is always ready at a moments notice to assist the DDIL Customer Experience Leadership Team. She works hard and handles her additional responsibilities well. In addition, she assists with floor support and escalations when asked and always does it with a positive attitude. We appreciate you!
Rebecca Beardsley
Nominated by: Ann Marie Walker
The Black History Month Lunch and Learn today with Anton Seals was so great! What a passionate and charismatic speaker who is doing amazing things in Chicago and beyond. He not only informed us, but I think inspired and motivated us. I want to give cheers to the entire DE&I team, but have to give Rebecca a shout out! She is the "marketing resource" for this team, but as is typical, she is a true team member and giving 100%. She volunteered to help organize this lunch and learn. Her commitment to DE&I is commendable - not only for her work on behalf of the enterprise, but also for the work she has put into her personal journey. As she says, she has learned so much and she is an ally who now will never remain silent. I know firsthand from her excellent work alongside me on the marketing communications team that she is so dedicated and authentic. She doesn't just talk the talk, she walks the walk every day, not just at work, but in her life. Rebecca, you are inspiring and I'm so thankful you give your all in everything you do. It's so rewarding to see your personal growth - you have always been a DE&I ally, but you are now putting action to what is in your heart. And I love that you are not only expanding your mind, but also your "footprint" by visiting and exploring parts of the city where you've never been. I can't wait to have a team lunch in Englewood this summer! :) Cheers to you!
Jess Vavra
Nominated by: Rebecca Beardsley
Jess is the bomb! I appreciate her willingness to help - truly at any time - but especially when I called on her to assist me with the second Lunch & Learn for Black History Month. She was a co-host and took care of all those behind-the-scene activities that are so necessary to have a successful, operational meeting. From admitting people into the meeting, monitoring the chat box, being interactive and for hitting the record button at the start so we have the meeting for others to view at a later time (so important!)...THANK YOU, JESS!!!
Andrea Holmes
Nominated by: Dayana Rodriguez
I want DDIL to know I was very pleased with the way Andrea helped me with an ortho claim I encountered. I have thanked her! Thank you so much Andrea.
Jamie Zach
Nominated by: Terry Maddox
You cleaned out all the TruAssure non-par provider builds! Thank you for knocking these out. I know it's a lot of work, and at a busy time for Consumer Direct.
Mozella Johnson
Nominated by: Khristi Blocton
I really appreciate her fast turn around when we needed to do some data cleanup for Keyspring. Thank you!
April Briggs
Nominated by: Terry Maddox
Thanks for knocking out ALL the Deltacare encounters in the backlog for 2 weeks in a row!
Kasia Pruszynski and Pauline Smith
Nominated by: Khristi Blocton
They have been great providing information for the Keyspring data migration and Keyspring project in general. I really enjoy working with them!
Walter Lukaszewski
Nominated by: Sandy Misas
Big CHEERS to Wally for always offering his assistance when I need him. Spoke with Wally this morning, asked for a huge favor regarding mail for Consumer Direct. I asked for 2-3 days worth of mail to be scanned until I am able to make it to the office next week. This amazing human scanned 7 days worth of mail for me!!!! Thank you, thank you and THANK YOU!!
Project Implementation Team for Keyspring
Nominated by: Loyda Acosta
Data, codes, checklists, components, value lists. Oh my! This is just a short list of elements that are required to create benefit plans in the new Keyspring system. And, this core project team rolled up their sleeves to plow through 15 templates over the past 5 weeks (even through the holiday season!). Grace Denemark, Khristi Blocton, Michelle Govan, Nikki Burton, Ofe Torres, Sandy Misas, and Sheila Rippel are the A+ TEAM empowered to make decisions and learn that is increasing their confidence and knowledge with navigating and configuring Keyspring. I am truly impressed with the level of collaboration, focus and engagement they are delivering in long working sessions week after week. Teamwork at its best!
Krista Collins
Nominated by: Nikki Gist
Kudos to Krista! She is always willing to help educate others with her knowledge. She also does a fantastic job spreading positivity in our CS department chat. Thanks KC!
Bryan Green, Dena Austin and David Castillo
Nominated by: Nikki Gist
Kudos to this team for taking on the added responsibility of workforce in a such a short amount of time. They have truly done a great job learning a new system in record time to keep the team efficient. Thank you all!
Brenda Holley
Nominated by: Bryan Green
Brenda always assists timely with Orthodontic questions and escalations! She is a true asset to the Customer Service department.
The Enterprise and Doc Control
Nominated by: Jessica Vavra
Today the Philanthropy team gathered to review the donations collected for the food drive and I just want to say WOW! You ALL brought it! While I am impressed with the amount of food collected, I am not surprised. Our Enterprise is full of caring and generous folks! You all rock!
HUGE shout out to Doc Control for storing, weighing, loading, and delivering the collected food.
Krista Collins
Nominated by: Bryan Green
Krista's accountability and willingness to help during escalated scenarios does not go unnoticed! Thank you for all you do!
Rich Laskowski
Nominated by: Dr. Jason Grinter
Thank you so much to Rich for dropping what he was doing to help me with a big mailing project. Thanks Rich!!
Tim Schalk
Nominated by: Cecilia Spencer
Tim Schalk has been extremely helpful with all our IT needs. He continually goes the extra mile to ensure we have the tools needed to meet our clients expectations. He is absolutely phenomenal! Our Client Relations team really appreciates you!
Tim Schalk has been extremely helpful with all our IT needs. He continually goes the extra mile to ensure we have the tools needed to meet our clients expectations. He is absolutely phenomenal! Our Client Relations team really appreciate you!
Lyndsay Bradshaw and Jess Vavra
Nominated by: Ann Marie Walker
Lyndsay and Jess went above and beyond with the department pumpkin decorating contest and costume contest. They don't just rely on email; they truly engage with all employees. They personally delivered pumpkins to each department, set up the great display, visited with each and reviewed voting. They also went floor to floor to snap photos of employees in costume. They are culture ambassadors and are doing a great job! As with their day jobs, they are totally dedicated and invested. Cheers to you two - individually, you each are fantastic, and working together, you are an amazing team! Thanks for all you do!
Ilaine Jessup
Nominated by: Loyda Acosta
A special thanks to Ilaine for being readily available to complete the business testing in a pinch! Her flexibility allowed the NorthWinds Data Center Move project team to move forward with the migration of DDApp which triggers the Cost Management Report in the background.
Mozella Johnson
Nominated by: Loyda Acosta
Not once, not twice, but thrice! Mozella is a true champion of testing for the NorthWinds Data Center Move. Each and every time testing was required by the business for which she has expertise, Mozella has stepped up by being available during the weekend and overnight shifts. I am inspired by her level of commitment to successfully validate that business operations would not be adversely impacted by the most recent move of GoAnywhere. Mozella's support has been invaluable to this import strategic initiative.
Document Control
Nominated by: Walter Lukaszewski
Cheers and thank you for being such a great team. Thank you for always being flexible with schedules in order to insure coverage. You guys make coming into work fun and enjoyable!
Dena Austin
Nominated by: Bryan Green
Thank you for all your hard work and dedication making customer service week a success!
Allyson Simpson
Nominated by: Barry Clarke
Our department is currently in our busiest time of the year. With January renewals, January quotes, and all the other ongoing projects, Allyson's plate is already quite full with tasks. However, despite this, she was able to get the tedious task of completing the TAIC QHP end-to-end testing that is needed to ensure enrollment files are sent to us after an enrollee signs up for one of our plans on the Exchange. This process is long and cumbersome yet Allyson, once again, handled it incredibly well while still keeping up with all of her other assignments. Well done, Allyson. Our department is very lucky to have you.
Mozella Johnson and Michelle Govan
Nominated by: Cathy Schmidt
A huge THANK YOU to Mozella and Michelle for logging in at 11pm on 9/30 to complete testing for the GoAnywhere cutover. Your availability at this late hour was much appreciated.
Linda Crawford
Nominated by: Ofelia Torres
Linda has been doing an excellent job! While on her calls, she attempts to de-escalate difficult issues and communicates with all ITLs when follow up is needed. Linda is always trying to learn to be able to provide our customer the best customer experience. She does so by asking questions, reviewing any items that are researched and returned and applying what she's learned to similar issues for future calls! Your hard work is noticed!
Sheila Rippel, Mozella Johnson, Diane Cerino, Cassandra Koopman, Pauline Smith and Ilaine Jessup
Nominated by: Loyda Acosta
A word of THANKS isn't enough! The commitment you made to be available on a Saturday (and some even on Sunday!) after so many unexpected delays throughout the day is incredible. The testing you completed over the weekend was instrumental to ensure the move of the Advantech system would not adversely impact our operations today. This was a critical milestone that successfully supported the NorthWinds Data Center Move which is a key strategic project for the enterprise.
Mozella Johnson
Nominated by: Cathy Schmidt
Thank you to Mozella for being available this weekend for Advantech Production cutover testing. This was such an important initiative, and all your testing efforts are very much appreciated.
Ofelia Torres
Nominated by: Sheila Rippel
Ofe is working on a large project with many of us and she took on a large piece of work that was not something she has dealt with much and she rocked it. You are very appreciated Ofe.
Sheila Rippel
Nominated by: Loyda Acosta
A big THANK YOU to Sheila for carving out time after hours to validate the migration of Advantech Footprints was successful and would not impact users the next business day, which was important to support the NorthWinds Data Center Move-a critical, strategic project for the enterprise.
Michelle Govan
Nominated by: Loyda Acosta
Snapping my fingers for Michelle! She hopped in the driver's seat and led the team through the Keyspring sprint planning session with ease. This resulted in the team identifying 34 items to work on in our second sprint, which is more than double what we had in our very first one. Sprint planning in Jira is a new experience for some on the team, so THANK YOU Michelle for embracing the learning opportunity and helping us see how it's done.
David Castillo, Yocelyn Perez, Nancy Gill, Melissa Tietz and Kinder Lake
Nominated by: Beth Tortorici
I appreciate the professionalism that David, Yocelyn, Nancy, Melissa and Kinder exhibited in handling an angry, hostile and rude member's multiple calls on Friday, 8/13/21. They are excellent representatives of integrity and respect to our Delta Dental of Illinois stake holders!
Dr. Sheila Strock
Nominated by: Lora Vitek
Sheila went above and beyond on our trip to SIU for the ribbon cutting. With storms in the area, Dr. Jason Grinter and my flights were delayed. She made two additional trips to the airport to get us so we didn't have to deal with the inconveniences of flying in late at night. My flight arrived after midnight and she still came to the airport. Thank you Sheila.
Claudia Steitz
Nominated by: Sandy Misas
Claudia has been amazing to help me complete refreshers with 2 of our Consumer Direct Reps. This has helped me tremendously while I am in meetings! Thank you, thank you and thank you!
Kamille Tompkins
Nominated by: Krista Collins
I would like to provide a Kudos and Job well done to Kamille for taking the time at the end of her shift 7/13/2021 to follow up and follow through with a callback to a members' concern. Additionally, I'd liked to commend her on being very pleasant and confident in her delivery when speaking with her callers.
Gloria Reyes
Nominated by: Lynn Filippelli
Gloria did a fantastic job in preparing the building for our return on July 12. She took great care of the building while we were working remotely and took the same great care to prepare for our return. Cheers to Gloria!
Lyndsay Bradshaw & Sara Scalise
Nominated by: Jessica Vavra
Cheers to Lyndsay & Sara for planning our return to office event! You ladies did a great job welcoming us back!
Sheila Rippel
Nominated by: Cathy Schmidt
Huge shoutout to Sheila for her help with an inquiry I had on a member ID card. With a couple pieces of information she was very quickly able to provide a query to answer my question. Thank you Sheila for your lightning speed response, especially late in the day.
Alexandra Kotelon, Andrea Ganz, Bob Boguslawski, Bob Maxwell, Cathy Schmidt, Diane Finan, Grace Denemark, John De Cristofaro, John Maples, Karyn Glogowski, Kristin Myer, Laurend Doumba, Louisa Brito, Lynne Williams, Mary Bowers, Mozella Johnson, Nikki Gist, Pauline Smith, Sheila Strock, Stacy Beitzel, Terri Bon, Walter Lukaszewski
Nominated by: Sheila Rippel
I was able to complete the semi annual Advantech access audit prior to the date I asked for the access reviews to be completed by these folks (a first for this audit). I so appreciate everyone taking care of this as quickly as possible. THANKS to all!
Sara Scalise and Lynn Filippelli
Nominated by: Rebecca Beardsley
A huge thank you to Sara and Lynn for their help in distributing welcome back items on employees' desks for the marketing team. Their assistance made it a fairly quick task and it was fun, too!
Cristina Renteria, Jennifer Winston, Nedra Draper and Annmarie Garcia
Nominated by: Grace Denemark
I want to give a great big shout out to the Group Maintenance Group Technician Team, that made sure the IPBC group was built in time to make the bill run for July. It was a Herculean effort and so appreciated. No one likes to work OT in June but you all dug deep, put the Enterprises needs above your Summer Sun and made it happen. Thank you!
Sara Scalise
Nominated by: Vanessa Wilczak
Sara works tirelessly to streamline processes by utilizing all resources available to her. She asks questions and comes up with possibilities. She's very innovative.
Tim Schalk
Nominated by: Kathy Nelson
I would like to thank Tim for his consistent turnaround time. He is lighting fast and always so accurate. He makes us look like great to our clients and brokers. I really appreciate Tim and the great work he provides to Client Relations.
Joanne Hoger
Nominated by: John Maples
Cheers to Joanne for her accountability and excellence in setting up and coordinating key Enterprise meetings for the ELT, LT, Board of Directors and employees for video coffee chats with Dunkin gift cards. Joanne is awesome at planning, follow up and communications!!! :)
Meredith Lorrin, Monica Wernio, Gail Sheldon
Nominated by: Andrew Caniglia
I have fielded a lot of requests for policy documents from our brokers over the past few months. Big thanks to Monica, Meredith, and Gail for always preparing and providing contracts/certificates in a timely manner!
Cristina Renteria and Jennifer Winston
Nominated by: Jeanie McLaughlin
I would just like to send a big thank you to GM for Cristina and Jennifer! They are not only fantastic at processing broker changes and merges but are also very detail-oriented in their work. It would be easier for them to just process what is sent to them, but they read everything and question even what seems to be the smallest thing at first, but in the end saves a huge problem that would have had to be fixed later. Thank you, ladies, you help me to be better at my own job!
Lance Guilford and Darren Avant
Nominated by: Joanne Hoger
Thanks for assistance with State of Illinois College Choice Plan dental claims.
Kathy Nelson
Nominated by: Loyda Acosta
Hi Kathy... It was truly a pleasure observing your annual review with Wilton. I admire your professional and personable relationship with the client.
Thanks for a great learning experience!
Michelle Govan
Nominated by: Ann Marie Walker
Michelle continues to bring it - accountability, thoroughness, dedication drive and leadership - to her work on the Voice of the Customer Team. She ALWAYS raises her hand and is the epitome of a team player. Plus, she always brings a smile and great attitude. Thank you, Michelle!
Kasia Pruszynski and Veronica Wilson
Nominated by: Michelle Govan
Veronica and Kasia have been doing a wonderful job with the Provider in-depth interviews for the Voice of the Customer cross-functional team. They have both been very warm and engaging and so accommodating during this new process. Thank you both for all that you do!
Dena Austin
Nominated by: Natalie Burns
I have been with Delta Dental of Illinois for 6 years, all in client services. I have grown and learned over the years. My ITL has really shown me that I am capable. With that being said, they believed in me, and I came out strong. Believe in yourself, you will thank yourself later. Dena is patient, kind, to the point and always willing to help when needed. She has shown and proved herself that she is a great leader and I can't thank her enough! Thank you Dena for giving me opportunity, to grow, and learn more than I can imagine. I am up for more and a challenge. Thank you!
Dawn Ritter
Nominated by: Loyda Acosta
Hey Delta Dawn! Thank you so much for including me in the new hire training for the Customer Experience team. It was a fun learning experience that has certainly enriched my knowledge about a critical part of our business. Your style and approach to teaching a wide variety of topics is certainly appreciated.
Cristina Renteria and Jennifer Winston
Nominated by: Cathy Schmidt
Thank you to Cristina and Jennifer for their assistance with the IPBC sublocation matrix. They were readily available to assist with questions and discussions related to this complex account structure set up.
Sheila Rippel
Nominated by: Loyda Acosta
It's been a great first week with all the warm welcomes and helpful information from everyone I was able to connect with!
I want to give a special shoutout to Sheila who took extra time to support me with a technical issue. She was able to quickly identify the problem and followed up on my behalf to help get it resolved. Sheila took our interaction a step further by giving me a high level overview of the tool and providing me with examples of what to expect.
Vanessa Wilczak
Nominated by: Loyda Acosta
Vanessa was instrumental with my onboarding! She provided a thorough and helpful orientation on day one and continued to help me the days that followed with several questions.
Dawn Ritter and Dena Austin
Nominated by: Terry Maddox
A wonderfully fun program was put together by Dawn Ritter and promoted by Dena Austin to challenge the CERs to participate in a virtual Easter Egg Hunt. Not only was it a fun event, but also promoted a better understanding of the department's Confluence knowledgebase (where the eggs were hidden). Nice job!
Professional Services: Pauline Smith, Kasia Prusynski and Julie Johnson
Nominated by: Terry Maddox
You all decreased the number of dentists on hold by 30%. That's a huge impact on reducing our claims suspend rate and turnaround time. This aligns with our strategic initiative to decrease administrative expense, and it helps everyone's incentive comp bonus results. Thank you!!
Sales Administration - Lisa Dean, Jeanie McLaughlin, Lydia Saad, Kevin Stolz, Misty Proper & Small Group Account Managers - Bruce Vetrovec, Andrew Caniglia, Krystle Hinkle
Nominated by: Louisa Brito
I want to thank my entire team for all their hard work and dedication, I appreciate all you do, keep up the great work!!
QA Department: Jullie Tiongson, Autumn Adams, Alice Miranda, Crystal Pryor
Nominated by: Diane Finan
As we are ending the first quarter, I want to recognize the QA Department for their incredible hard work this quarter. They are on target to complete all of the new group audits by the end of this quarter, despite the fact that the new groups were some of the most complicated to audit. Many of them included multiple plans and duplication analyses which make them much more difficult and time-consuming to audit. They are accomplishing this in addition to also performing the daily ICS audits themselves, wherein prior years a temp was hired for the first quarter of the year. The team made a decision for efficiency-purposes and due to the work-from-home situation that they would handle it this year instead of using a temp. Finally, also in the first quarter a new peer review process was implemented to further ensure the quality of the new group set-ups, particularly for higher profile groups. Even more important than the hard work and overtime everybody has been putting in, I mostly appreciate everybody's great attitudes and understanding of how their team's work accomplishes the goals of the Enterprise. Thank you Jullie, Crystal, Alice, and Autumn!!!
The Entire Group Maintenance Department: Jennifer Winston, Cristina Renteria, Anna Garcia, Nedra Draper, Tisha Anderson, Roberta Maruszak, Nikki Burton and Regina Golab
Nominated by: Grace Denemark
Thank You and Congratulations for all the hard work that this team puts into meeting our Delta Dental of Illinois and TruAssure strategic and financial goals. You all ROCK !!
Grace Denemark and Barry Clarke
Nominated by: Kristin Myer and Ann Marie Walker
We are working on a very time sensitive project to potentially add a new Delta Dental of Illinois ACA plan next year. Because of the timing, we needed to get some initial information very quickly. Grace jumped in and was able to very quickly provide an amazing duplication analysis that not only compared the data we requested, but provided a bunch of additional information that will help us as we move forward with this project. Barry was able to take that information and create a whole new plan design in only a couple of days. Both of them provided great information with no advance notice and very little guidance. What's more they went the extra mile with their typical attention to detail, but also with a smile and a great team spirit! We really appreciate your skill, hard work, and dedication!
Daniel Rotolo and Jullie Tiongson
Nominated by: Diane Finan
The QA department recognized a need to improve their process of reporting monthly performance guarantee results to over 150 groups with various guarantees, so QA reached out to the Data Team for help. Jullie as the QA Lead worked with Daniel from the Data Team who worked to automate a large part of this process. Daniel and Jullie did a great job working together which ultimately led to the development of automated monthly reporting to make this reporting process much more efficient. In fact, this automation will save the QA department approximately 40 or more hours every month. Thanks to both Daniel and Jullie on this successful collaboration!
Product Innovation Team (Kristin Myer, Pauline Smith, Sandy Misas, Kathy Nelson, Khristi Blocton, Stacy Beitzel, Grace Denemark)
Nominated by: Ann Marie Walker
The team presented to Leadership today (1/28) and did a fabulous job! It's not just their presentation skills that were top-notch, but more importantly, the work they have done collaboratively as a team. They showcased what the Product Innovation Team has accomplished in 2020 and each of them played a key role (as well as many of our enterprise colleagues who submitted IDEAs to the team for review - thank you!). I'm so proud of this team and as I let them all know, I'm privileged to work alongside each of them. They represent our enterprise values every day. Thank you, Kristin, Pauline, Sandy, Kathy, Khristi, Stacy and Grace!
Brenda Holley, Cassandra Koopman, Diane Cerino, Phyliss Williams, Veronica Wilson, Jill Beckmann, Andrea Holmes, Krista Collins, Sofia Brady, Teraza McCullum & Tracy Enders
Nominated by: Mary Bowers
I would like to send a shout-out to the entire claims processing team, for their diligence and dedication! Keep up the good work and Thank You for all your effort.
Kim Thorsen
Nominated by: Julie Johnson
Kim is the newest member of Professional Services. I truly appreciate that she is my partner in answering calls from dental offices, which she does with speed and much more knowledge than a person "off the street" could have done. Many callers that I speak to that she already has, compliment her professionalism. Her phone skills are also versatile as she has been able to assist with other projects that has required making outbound calls.
Christine Kirkwood
Nominated by: Julie Johnson
Christine is responsible for entering all of our dentist's information into the system. She does this quickly and efficiently which makes all of our jobs much easier when communicating with dental offices. Christine has a very heavy load which she does cheerfully, especially when she receives special requests to expedite a contract or change. We couldn't do what we do, as well as we do it, without Christine.
Tiffany Campbell
Nominated by: Julie Johnson
Tiffany is our "TruAssure" person. She works very hard to keep TruAssure within goal. Because of how hard she works, sometimes we forget she a member of our Department. We generally do not have to go to Tiffany because her area is different than ours. So I just want to recognize her as a vital member of our Team and let her know we appreciate her contribution to servicing our dentists, but in a different path than the one the rest of us travel.
Kasia Pruszynski
Nominated by: Julie Johnson
Kasia is a newer member of our Team and has already established herself as the "go to" person in many areas.
2020
Louisa Brito
Nominated by: Kristin Myer
Louisa is a great person to work with. She is always responsive and helpful. She is thoughtful and is always willing to talk something out, offer advice, or just lend an ear when needed.
Andrea Gainz
Nominated by: Jimena Gaytan
Andrea is always very pleasant in all interactions I have with her whether via phone or email. She is also very patient and courteous when requesting things from me. I love that she always ends her email with ...I appreciate you/and or your help. She also always checks in to see how me and my family are doing. She makes me feel like I matter and genuinely cares. Although these may seem small details... they go along way. Especially when we are all going though psychology challenging and isolating times.
Kristin Myer
Nominated by: Ann Marie Walker
Kristin ALWAYS jumps on projects and is so thorough, but yet so fast to respond. I appreciate Kristin's dedication and her quality of work. She can always be counted on and it's so appreciated!
Erika Barney
Nominated by: Kristin Myer
Erika did a great job of planning and executing our first ever remote Ethics & Compliance week this year. She worked very hard to make sure all employees and all teams were able to participate and felt included.
Sandy Misas and the Consumer Direct Team
Nominated by: Michelle Govan
Sandy and the Consumer Direct Team have been working diligently to align the 2020 end of year FFM data for TAIC. The EDI Support team thanks you so much for all of your hard work!
Diane Cerino and Cassandra Koopman
Nominated by: Terry Maddox
I appreciate the dedication and quick attention to over 1,800 claims that were adjusted at the special request of Delta Dental of Minnesota. This was in addition to an already growing backlog of claims work. Even with a late start, they crossed the finish line ahead of time. Thank you both!
Vanessa Wilczak
Nominated by Lora Vitek
Vanessa is an amazing collaborative team member. She consistently volunteers and participates in crossfunctional team efforts. She has great ideas, is an extraordinary team player, and exemplifies characteristics of a great leader. In addition, she does all these things with energy and enthusiasm.
Barry Clarke
Nominated by: Allyson Simpson
Barry is the epitome of an extraordinary mentor. He provides guidance, motivation, and emotional support. Regardless of how busy Barry is he always takes time to teach me or assist me with difficult tasks. His words of encouragement and praise give me confidence in myself and in my abilities.
Khristi Blocton
Nominated by: Cristina Renteria
Khristi is extremely helpful with Truassure, knowledgeable and approachable. She helps us often with questions and outlines excel sheets (for UAT testing) that are easy to follow. I miss seeing her around in the office but we still send little hellos to each other.
Julie Johnson and PR/PS teams
Nominated by: Pam Woolsey
Every Morning Julie sends out, to the PR/PS teams, a Good Morning email. Everyone then responds back. If Julie is gone, someone else steps in and sends the Good Morning to everyone. It's a simple thing but it puts a smile on your face to see that every morning.
All non-ELT, Leadership, Directors, Managers and ITLs
Nominated by: Joanne Hoger
I'd like a shout-out to the "worker-bees" who never get the slightest bit of recognition because they don't have a voice, but work hard every day to make the company successful.
Amy Kindl
Nominated by: Kristin Myer
Amy did a great job this year leading the QHP filing process and making sure everything got completed on time.
GM Group Technician Team - Jennifer Winston, Nedra Draper, Anna Garcia
Nominated by: Cristina Renteria
A great group to work with. I'm fortunate to work with such hard working people, they are accountable and maintain professionalism. We see all Delta Dental of Illinois employees as our fellow team members and work together to help accomplish interdepartmental requests. You guys are my little work family and I want you to know I appreciate you all for your good work ethic, support and just being you.
Leslie Tyson
Nominated by: Kathy Nelson
I love having Leslie on my team! 4th quarter is always challenging and Leslie gets the job done and with a smile!! Thank you for all you do!
Vanessa Wilczak
Nominated by: Sara Scalise
Great job making Companywide Customer Service Week successful Vanessa! It's a challenge to find a gift that's new and unique and you did it! It's been great fun checking in with co-workers via Zoom and sharing bits of our lives and furry friends. A lot of time and creativity goes into making this happen. I appreciate you taking on the load this year!
Derek Matuszewski and Tim Schalk
Nominated by: Beth Tortorici
I appreciate Derek and Tim's patience, expertise and prompt resolution. They are always very responsive and helpful!
Nikki Gist
Nominated by: Natalie Burns
Nikki is always willing to assist and respond quickly when asking questions when needed. Thank You.
Sara Scalise
Nominated by: Natalie Burns
I was currently out of work for two weeks and the entire process of working with HR and working with DD as a whole was a great success. Sara is very easy to work with and is very in detail of what needs to be done. :) Thank you Sara.
David Castillo
Nominated by: Natalie Burns
I wanted to nominate David with being a good support team. Since we have been working remote he has been available to answer any questions or if we need help he always got us the answers we needed.
Cristina Renteria
Nominated by: Jennifer Winston
Cristina is always approachable and patient and willing to help. She goes the extra mile to help you learn something rather then just get you through it.
Pauline Smith
Nominated by: Pam Woolsey
We have started our Delta Dental of Illinois Directory Accuracy Project and Pauline has done a great job of giving everyone in PR and PS a detailed outline to follow. She has made the outline very thorough, so that we all know what our jobs are to complete this and the timeline we have to finish it.
Amanda Meola, Kinderline Lake, Nura Ashour, Karen Green and Esmeralda Sifuentes
Nominated by: Dawn Ritter
A big shout out to this group of CER's that have taken on the task of Virtual Peer Mentors. Without them our new CER's would not gain the confidence needed to assist our members and providers. Thank you!
Andrew Caniglia
Nominated by: Jeanie McLaughlin
Thank you for always being willing to lend a hand. No one ever has to think twice about asking for your assistance because it's known you will do a good job with whatever comes your way.
Tracy Enders, Nura Ashour, Virginia Olson, Kathy Horan, Ebonee Frazier and Andrea Holmes
Nominated by: Nikki Gist
A big "Thank you" to these ladies for being great peers when it comes to helping others throughout the day!
Jess Vavra
Nominated by: Lyndsay Bradshaw
I want to give a shout out to Jess. She always steps up and does what is needed to complete projects and get the information I need to promote our various Foundation programs. She is a pleasure to work with and exemplifies collaboration, respect and integrity. Thank you, Jess, for everything you do and for making my job easier! :)
Cristina Renteria
Nominated by: Nedra Draper
Crissy is the definition a team player. She is always willing to help even when her own workload is heavy. What's more, she does it with a smile. I couldn't ask for a better coworker.
Ann Marie Walker
Nominated by: Lora Vitek
AMW is a great colleague and demonstrates her commitment to the Enterprise daily! Frankly, I do not know how she does it. She does her job (above and beyond her job) and is always there to support others – both professionally and personally. She does not work hard for recognition or accolades – she does it because the has a phenomenal work ethic, it self-directed and motivated. She takes the time to call other team members to check on them. She always participates and does it with intent and thought. AMW is a strong female – she is a great leader and great example to all employees in then Enterprise. Cheers to you Ann Marie for the difference you make to the Enterprise!!
Kevin Stolz
Nominated by: Andrew Caniglia
I've learned a lot from Kevin, his experience in customer service has been a great asset in servicing our small group clients.
John DeCristofaro
Nominated by: Kristin Myer
John completed his audit requests for the DDPA audit as soon as I sent them out. He was the first done and completed them over a month before they were due. Getting them in early really helps when there are dozens of audit requests that need to be coordinated! Thanks John
Lyndsay Bradshaw
Nominated by: Joanne Hoger
Lyndsay did an amazing, outstanding job coordinating the Zoom meeting. She stayed cool and calm juggling multiple balls in the air. Not an easy job with 192 participants on the call.
Lyndsay Bradshaw
Nominated by: Michelle Govan
Lyndsay did an amazing job making sure the virtual TownHall Zoom was successful. Great work Lyndsay!
Jessica Patterson
Nominated by: Paula Given
She is always willing to help with us "Technically Challenged" Teammates and is always willing to help out whenever she can.
Lyndsay Bradshaw
Nominated by: Rebecca Beardsley
Big cheer to Lyndsay in easily (as seen from our side!) running the Town Hall meeting! I'm also grateful I get to work with her on a daily basis. She maintains a calm demeanor regardless of some of the stressful things that come our way. She is encouraging and places others first. Thank you so much, Lyndsay, for all that you do!
Lyndsay Bradshaw
Nominated by: Ann Marie Walker
I am so lucky to work with Lyndsay! She ALWAYS does whatever it takes to get the job done (and does it with a smile). She makes my job easier every day - there's not enough space to list all the reasons why. She's a rock star! Cheers to you, Lyndsay!
Voice of the Customer Team (Michelle Govan, Cristina Renteria, Chris Moulton, Amy Kindl, Bob Maxwell, Beth Tortorici)
Nominated by: Ann Marie Walker
This team has done a tremendous amount of work. They presented to the Leadership Team today and they all shined! These cross functional teams are so beneficial (shout out to the Product Innovation Team too, which is equally amazing) and I've so enjoyed working with these talented individuals and getting to know all of them better!
Tiffany Campbell
Nominated by: Sara Scalise
I wanted to commend Tiffany for her recent contributions to the Culture and Engagement Team. She was tasked with writing a brief summary of a new program we were launching. She took on the challenge, moved out of her comfort zone and did a great job. Keep stretching yourself Tiffany!
Lisa Dean
Nominated by: Dan Battista
Lisa is an excellent partner. Lisa is hard working, intelligent, and positive. I really enjoy working with Lisa and grateful for her contributions to our organization! Thank you for all that you do!
Monica Wernio
Nominated by: Kathy Nelson
Monica never fails to provide our internal and client requests on a timely, accurate and professional manner. There are times I ask for a contract and certificate and receive from Monica within 5 minutes. Service like that makes us look like rock stars to our clients. Thank you for being awesome Monica!
Ann Marie Walker
Nominated by: Lyndsay Bradshaw
Ann Marie is a great team player and always goes above and beyond in every project she works on! Thank you for all you do!