Current Location: Delta Dental Home Page > Employers > Frequently Asked Questions
November 7, 2009

Are the Delta Dental products available in other states?

Yes. Delta Dental of Illinois can cover your employees no matter where they live or work. 

What is the difference between the Delta Dental PPO and Delta Dental Premier networks?

Delta Dental PPO is a dental preferred provider organization, or PPO. Delta Dental PPO network dentists have agreed to accept significantly reduced fees as payment-in-full, which are typically 15-30% below maximum plan allowance fees.

Delta Dental Premier is a traditional fee-for-service program. Delta Dental Premier network dentists have agreed to accept Delta's maximum plan allowances as payment-in-full. This means they cannot "balance bill" Delta patients for any difference between their submitted charge and Delta's maximum plan allowance.

How do I know if our employees will have access to Delta Dental Premier, Delta Dental PPO or DeltaCare network dentists?

Delta Dental uses sophisticated mapping software called GeoAccess® to match locations of providers in our networks with employee locations nationwide. GeoAccess® compares the two locations and produces hard copy maps to illustrate the geographical relationships. It also provides the information in list form with distances shown in miles between employees and the nearest Delta network provider.

Where is Delta Dental of Illinois' claim processing center?

Our claims processing center (and corporate offices) is located at 801 Ogden Avenue, Lisle, IL 60532.

Does Delta Dental offer a toll-free number where our employees can get their questions answered?

Yes. Delta Dental Plan of Illinois' customer service national toll free number is 1-800-323-1743.

Does Delta Dental require "predetermination" of benefits?

Predetermination is the review of a treatment plan before starting treatment. It enables us to notify the enrollee and the dentist which proposed services are allowed under an employer's plan, what Delta's reimbursement will be and what the enrollee's copayment will be. Predetermination is not mandatory. However, we strongly recommend that enrollees ask their dentist to request a predetermination for all dental work that is anticipated to cost $200 or more.

What is the minimum size group you insure?

We offer dental benefit programs to Illinois-based employers with two or more eligible employees.